Global Software Support Engineer

Applied Materials; Tewantin; On-site; AUD 32,000 - 50,000; Full time

Job summary

Applied Materials is seeking a software support professional to analyze and resolve software issues across our equipment, supporting customers through ticketing systems and delivering timely updates. You will contribute to SCNs, KFPs, and customer documentation while mentoring junior engineers and collaborating with cross-functional teams.

The role emphasizes problem solving, clear communication, and ongoing technical growth within a leading global materials science company.

Qualifications

• Demonstrates a solid understanding of software support and engineering concepts within the discipline.
• Continually expands technical expertise to address evolving business and customer needs.
• Provides technical guidance and knowledge sharing to team members.
• Communicates complex technical information clearly to diverse audiences.

Responsibilities

• Analyze, troubleshoot, and collaborate across teams to resolve software application and system issues of moderate complexity related to Applied Materials equipment.
• Investigate High Value Problems (HVPs), systemic defects, and software failures to identify root causes and drive resolution.
• Provide customer-facing software support through the Software Ticketing System, ensuring timely and effective issue management.
• Deliver regular status updates and reports to stakeholders regarding critical customer software issues, while aligning execution with team and organizational objectives.
• Create, test, validate, and release Software Change Notifications (SCNs) and Key Feature Procedures (KFPs) for product software.
• Contribute to the development and maintenance of customer-focused documentation for externally released software features and functionality.
• Participate in software specification, design, testing, and documentation reviews to support customer requirements and product enhancements.
• Support the onboarding and development of junior engineers through technical guidance, knowledge sharing, and product operation training.

Job description

What We Offer

Location: Hsinchu,TWN, Linkou,TWN

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location: Hsinchu,TWN, Linkou,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Analyze, troubleshoot, and collaborate across teams to resolve software application and system issues of moderate complexity related to Applied Materials equipment. Investigate High Value Problems (HVPs), systemic defects, and software failures to identify root causes and drive resolution.
• Provide customer-facing software support through the Software Ticketing System, ensuring timely and effective issue management.
• Deliver regular status updates and reports to stakeholders regarding critical customer software issues, while aligning execution with team and organizational objectives.
• Create, test, validate, and release Software Change Notifications (SCNs) and Key Feature Procedures (KFPs) for product software.
• Contribute to the development and maintenance of customer-focused documentation for externally released software features and functionality.
• Participate in software specification, design, testing, and documentation reviews to support customer requirements and product enhancements.
• Support the onboarding and development of junior engineers through technical guidance, knowledge sharing, and product operation training.
• Contribute to team projects focused on demonstrating, evaluating, and developing new software capabilities and applications that improve product performance, operational efficiency, and customer experience.

Functional Knowledge

Demonstrates a solid understanding of software support and engineering concepts within the discipline. Continually expands technical expertise and broadens professional capabilities to address evolving business and customer needs.

Business Expertise

Understands key business objectives, customer requirements, and organizational priorities. Applies this knowledge to effectively execute responsibilities and support business outcomes.

Leadership

Provides technical guidance and knowledge sharing to team members. Acts as a resource for onboarding and mentoring newer engineers while contributing positively to team collaboration and effectiveness.

Problem Solving

Applies technical expertise, analytical thinking, and sound judgment to resolve moderately complex issues. Evaluates alternatives, identifies root causes, and implements effective solutions based on established practices and experience.

Impact

Contributes to the quality, reliability, and effectiveness of team deliverables. Works within established policies and guidelines while influencing positive outcomes for customers and internal stakeholders.

Interpersonal Skills

Communicates complex technical information clearly and effectively to diverse audiences. Collaborates across functional teams and stakeholders to drive issue resolution and achieve shared objectives.

May require domestic and international travel to support customer escalations, training programs, product deployments, and other business needs.

Additional Information

Time Type: Full time

Employee Type: New College Grad

Travel: Yes, 25% of the Time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.