Global Payments Compliance Lead

Global Payments; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Glow rewards portal

Learning and development opportunities

Certified Family Friendly workplace 24

Family Friendly workplace 2025/26

Job summary

Genea is seeking a Risk, Quality & Compliance Manager to lead the development, implementation and ongoing review of risk management and quality systems on a national basis. The role reports to the CEO and oversees incident management, complaints handling and change management during a 12‑month maternity leave coverage.

The position requires strong leadership, senior stakeholder engagement and a track record in healthcare risk/regulatory compliance.

Qualifications

• Proven experience as a Quality and Risk Manager in healthcare.
• Experience translating legislation into policy and practice.
• Strong communication and presentation skills with regulators and executives.
• Ability to develop risk management frameworks, audits and reporting.
• Experience with NSQHS or RTAC standards is desirable.

Responsibilities

• Oversee clinical governance and coordinate national risk, safety and quality meetings.
• Develop and implement a comprehensive risk management and compliance framework for the fertility business.
• Design reporting strategies to monitor performance across the organisation.
• Champion a proactive risk-aware culture and embed risk principles in daily operations.
• Advise executives on patient safety, risk management and quality systems.
• Develop, review and implement policies and governance frameworks.
• Coordinate responses to regulatory complaints and inquiries from government bodies.
• Maintain privacy framework and handle related complaints.
• Prepare for external audits and ensure audit readiness.
• Foster continuous improvement and education in quality and incident management.

Skills

Quality & Risk Manager

Regulatory communication

NSQHS/RTAC knowledge

Risk management frameworks

Regulatory compliance

Policy translation

Stakeholder management

Education

Healthcare risk & quality management qualification (tertiary)

Job description

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Risk, Quality & Compliance Manager (Maternity Leave Cover)

Genea are world leaders in fertility treatment, providing industry-leading success rates for over 35 years and a passionate commitment to exceptional care for every patient. With over 50 specialists working across Australia, Genea is a growing business constantly innovating to lift the bar and improve outcomes for patients.

At the core of our business are our people. We work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, and we offer numerous benefits to staff and truly value the contribution of every individual.

Job Description

We currently have an exciting opportunity for a Risk, Quality and Compliance Manager to join our Sydney CBD team on a full-time basis, covering a 12-month period of maternity leave. This role leads the development, implementation, and ongoing review of risk management and quality systems and processes on a national basis. Reporting to the CEO, the role is responsible for ensuring compliance, driving a culture of continuous improvement, and overseeing all aspects of risk management, quality assurance, and compliance activities across the organisation, including incident management, complaints handling, and change management.

Key Responsibilities

Clinical Governance & Risk Framework

• Oversee clinical governance across the organisation, including leading the coordination and function of the Medical Advisory Committee and Risk, Safety and Quality national meetings.
• Lead the development and implementation of a comprehensive risk management and compliance framework for the fertility business, ensuring alignment with industry standards and regulatory obligations.
• Design and implement effective reporting strategies to monitor, evaluate, and communicate performance against the risk and compliance framework across all levels of the organisation.
• Champion a proactive risk-aware culture, embedding risk management principles into daily operations, decision-making, and organisational values.
• Provide expert advice to executive leaders, managers and clinicians on patient safety, risk management and quality systems.
• Develop, review and implement policies, procedures and clinical governance frameworks.
• Manage, respond to, and resolve serious complaints in a timely and effective manner.
• Prepare and coordinate responses to regulatory complaints and enquiries received from government bodies.
• Manage and coordinate relationships with all relevant federal, state, and local accreditation and regulatory bodies, ensuring timely reporting, audit readiness, and ongoing compliance with healthcare and fertility industry requirements.
• Review and approve the company's consent forms and documentation.
• Manage the company's privacy framework, including the assessment and resolution of privacy-related complaints.
• Support and advise departments across the business on relevant legislation and regulatory requirements.
• Translate legislative and accreditation requirements into effective policy and practice.
• Prepare the company for external audits.
• Enhance and maintain the operational Quality Management System (QMS), supporting accreditation standards, process consistency, and clinical and operational excellence.
• Drive continuous improvement initiatives by identifying gaps, analysing incidents or near-misses, and fostering a culture of learning, accountability, and patient safety.
• Facilitate education and coaching to build capability in quality improvement, incident management and patient safety.
• Promote a culture of transparency, learning and continuous improvement across the organisation.

Qualifications

To be successful in this role, you will have solid experience working as the Head of Risk in a complex healthcare environment. You will bring strong leadership skills, sound risk and compliance judgment, and a strategic mindset with the ability to partner with the business and support operations.

• Proven experience as a Quality and Risk Manager.
• An appropriate tertiary qualification relevant to risk and quality management in the healthcare industry.
• Strong communication and presentation skills, with experience engaging regulators and senior executives.
• Strong understanding of either RTAC Code of Practice or the National Safety and Quality Health Service Standards (NSQHS) is desirable.
• Demonstrated experience developing risk management frameworks, audit planning, and reporting.
• Demonstrated understanding of the reporting and compliance requirements of key government and other regulatory bodies.
• Proven ability to translate legislative and accreditation requirements into effective policy and practice, and to make sound decisions on complex and technical matters.
• Strong stakeholder management skills, with an open and proactive approach to understanding, learning, and problem-solving.

Additional Information

Our staff tell us it is the people they work with that makes them stay. That, and our exceptional success rates. It is pretty special working for one of Australia's leading Fertility clinics.

And what's in it for you?

We know it's important to look after our staff, so Genea offers a number of perks including;

• Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development - Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2025/26

Genea