Global Logistics Operations Account Manager - Flexible

Kuehne & Nagel; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave

Career development

Novated leasing

EV car subscription options

Employee discounts

Volunteer opportunities

Collaborative culture

Job summary

Kuehne+Nagel is seeking an experienced Contact Logistics Operational Account Manager in Sydney to oversee end-to-end warehouse operations for a key FMCG customer. The role focuses on delivering strong operational performance, customer satisfaction, and strict financial control at the contract level.

You will drive KPI performance across cost, productivity, and service, while leading teams, onboarding customers, and collaborating with carriers and suppliers to ensure ongoing excellence and growth.

Qualifications

• 3–5 years’ experience handling customer P&L as an account manager or operations manager.
• Experience managing FMCG or similar customer-facing contracts within a 3PL environment.
• Strong understanding of warehouse KPIs, productivity, and service delivery.
• Commercial awareness with exposure to budgeting or P&L ownership.
• Strong stakeholder management and communication skills.
• Experience in process-driven, high-volume, customer-focused environments.
• Exposure to large enterprise or technology customers is highly desirable.

Responsibilities

• Drive performance against KPIs across cost, productivity, service, and profitability.
• Ensure team performance aligns with customer, site, and people KPIs.
• Own customer onboarding, retention, and ongoing operational excellence at contract level.
• Drive continuous improvement and productivity initiatives across warehouse operations.
• Prepare and present regular customer operational and performance updates.
• Contribute to tender and proposal inputs to support business growth.
• Prepare P&L reporting with commentary on financial and service performance.
• Lead, train, and develop teams, ensuring succession planning and capability development.
• Liaise with internal stakeholders and external partners including carriers, freight forwarders, and suppliers.

Skills

Account management

P&L ownership

Stakeholder management

KPI tracking

Logistics operations

Job description

Kuehne+Nagel is seeking an experienced Contact Logistics Operational Account Manager in Sydney to oversee end-to-end warehouse operations for a key FMCG customer. The role focuses on delivering strong operational performance, customer satisfaction, and strict financial control at the contract level.

You will drive KPI performance across cost, productivity, and service, while leading teams, onboarding customers, and collaborating with carriers and suppliers to ensure ongoing excellence and growth.