Contact Logistics Operational Account Manager

Kuehne & Nagel; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave

Career development

Novated leasing

EV car subscription options

Employee discounts

Volunteer opportunities

Collaborative culture

Job summary

Kuehne+Nagel is seeking an experienced Contact Logistics Operational Account Manager in Sydney to oversee end-to-end warehouse operations for a key FMCG customer. The role focuses on delivering strong operational performance, customer satisfaction, and strict financial control at the contract level.

You will drive KPI performance across cost, productivity, and service, while leading teams, onboarding customers, and collaborating with carriers and suppliers to ensure ongoing excellence and growth.

Qualifications

• 3–5 years’ experience handling customer P&L as an account manager or operations manager.
• Experience managing FMCG or similar customer-facing contracts within a 3PL environment.
• Strong understanding of warehouse KPIs, productivity, and service delivery.
• Commercial awareness with exposure to budgeting or P&L ownership.
• Strong stakeholder management and communication skills.
• Experience in process-driven, high-volume, customer-focused environments.
• Exposure to large enterprise or technology customers is highly desirable.

Responsibilities

• Drive performance against KPIs across cost, productivity, service, and profitability.
• Ensure team performance aligns with customer, site, and people KPIs.
• Own customer onboarding, retention, and ongoing operational excellence at contract level.
• Drive continuous improvement and productivity initiatives across warehouse operations.
• Prepare and present regular customer operational and performance updates.
• Contribute to tender and proposal inputs to support business growth.
• Prepare P&L reporting with commentary on financial and service performance.
• Lead, train, and develop teams, ensuring succession planning and capability development.
• Liaise with internal stakeholders and external partners including carriers, freight forwarders, and suppliers.

Skills

Account management

P&L ownership

Stakeholder management

KPI tracking

Logistics operations

Job description

Contact Logistics Operational Account Manager

The Operational Contract Manager is responsible for managing end-to-end warehouse operations for a key global FMCG customer ensuring strong operational performance, customer satisfaction, and financial control.

This role owns the contract at site level and ensures that operational execution aligns with customer expectations, KPIs, and commercial objectives.

Responsibilities

Drive performance against KPIs across cost, productivity, service, and profitability.

Ensure team performance aligns with customer, site, and people KPIs.

Own customer onboarding, retention, and ongoing operational excellence at contract level.

Drive continuous improvement and productivity initiatives across warehouse operations.

Prepare and present regular customer operational and performance updates.

Contribute to tender and proposal inputs to support business growth.

Prepare P&L reporting with commentary on financial and service performance.

Lead, train, and develop teams, ensuring succession planning and capability development.

Liaise with internal stakeholders and external partners including carriers, freight forwarders, and suppliers.

Requirements

3-5 years’ experience handling customer P&L as an account manager or operations manager.

Experience managing FCMG or similar customer-facing contracts or operational accounts within a 3PL environment.

Strong understanding of warehouse KPIs, productivity, and service delivery.

Commercial awareness with exposure to budgeting or P&L ownership.

Strong stakeholder management and communication skills.

Experience in process-driven, high-volume, customer-focused environments.

Exposure to large enterprise or technology customers is highly desirable.

Why join Kuehne+Nagel?

At Kuehne+Nagel, you’ll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.

Along with a competitive remuneration package, our benefits include:

• Flexible work arrangements to support work-life balance
• Inclusive paid parental leave for all parents
• Career development through extensive learning and development opportunities
• Novated leasing and EV car subscription options
• Employee discounts, rewards and recognition programs
• Charity and volunteering opportunities to give back to the community
• A collaborative culture with the strength of a global network