Global Level 3 Support Analyst

Anaplan; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Anaplan is seeking a graduate or early-career professional for our global Level 3 Support team in Sydney. You’ll resolve complex technical issues, combining deep product knowledge with strong customer focus, and collaborate with Engineering, Product, Operations and Customer Success to troubleshoot and resolve system-level challenges.

You’ll diagnose issues, document investigations, and contribute to on-call coverage while gaining exposure to Grafana, data analysis, and large datasets within a

Qualifications

• Graduate or early-career professional with data-analysis experience (Excel or similar).
• Clear English communication and strong analytical thinking.
• Able to diagnose complex technical issues and learn quickly.

Responsibilities

• Resolve complex technical issues from support tickets with system-level focus.
• Build product knowledge across Anaplan’s platform and tools (Grafana mentioned).
• Collaborate with Engineering, Product, Operations and Customer Success teams.
• Raise and track product bugs when identified; document investigations.
• Communicate progress clearly to internal teams and stakeholders.
• Lead release reviews and onboard new features to global support teams.
• Provide 24/7 on-call emergency support for critical issues.
• Adapt work schedule to ensure global coverage (Tue-Sat or Sun-Thu).

Skills

Data analysis

Excel

English proficiency

Analytical mindset

Effective communication

Education

Mathematics/Physics/Engineering/CS degree

Job description

Anaplan is seeking a graduate or early-career professional for our global Level 3 Support team in Sydney. You’ll resolve complex technical issues, combining deep product knowledge with strong customer focus, and collaborate with Engineering, Product, Operations and Customer Success to troubleshoot and resolve system-level challenges.

You’ll diagnose issues, document investigations, and contribute to on-call coverage while gaining exposure to Grafana, data analysis, and large datasets within a