Global Level 3 SaaS Support Engineer

Anaplan Inc

Sydney

Hybrid

AUD 90,000 - 130,000

Full time

14 days+

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Job summary

Anaplan Inc. is seeking a graduate or early‑career Level 3 Support professional to tackle the most complex technical issues our customers face.

You’ll work with Engineering, Product, Operations, and Customer Success to troubleshoot and resolve system‑level challenges. You will build deep product knowledge across Anaplan’s platform (including Grafana) and help guide customers through technical solutions, raise bugs, and contribute to global support readiness.

Qualifications

Graduate or early-career professional with data analysis skills.
Experience in SaaS environments is a plus.
Fluent or professional proficiency in English.

Responsibilities

Investigate and diagnose complex technical issues raised through support tickets.
Build deep product knowledge across Anaplan’s platform and tools (including Grafana).
Collaborate with other teams to guide customers through complex technical solutions.
Raise and track product bugs when you identify them.
Communicate investigation progress and outcomes clearly to internal teams.
Lead release reviews and onboard new product features to global support teams.
Document detailed investigations and share technical knowledge within the team.
Provide 24/7 emergency support for critical customer issues through our on‑call rota.
Work an adjusted schedule to ensure global coverage.