Global DMS Implementation Lead (Remote/Hybrid)

Auto-It; Victoria; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Profit sharing

Achievement bonuses

Job summary

Auto IT is seeking an experienced Implementation Lead to drive end-to-end deployment of dealership software across Australia, New Zealand and Southeast Asia, focusing on Sales, Admin and Finance functions. You will own scoping, planning, delivery and post-implementation support to maximise client value.

This is a customer-facing role requiring project management discipline, strong dealership domain knowledge, and the ability to lead cross-functional teams with regular travel (10–25%) across ANZ

Qualifications

• 3+ years' experience in project management, implementation, or professional services roles.
• Experience delivering enterprise software implementations, ideally within DMS or SaaS platforms.
• Proven track record in resource management, time tracking, and project financial management.
• Experience working in an Automotive Dealership is mandatory.
• Previous customer-facing experience with a strong service delivery mindset.

Responsibilities

• Manage the full project lifecycle including planning, scheduling, resourcing, execution, and closure.
• Deliver projects remotely and on-site to support Go-Lives, training, workshops, and other project activities across ANZ and SEA.
• Ensure projects are delivered within scope, budget, and agreed timeframes while maintaining high customer satisfaction.
• Maintain up-to-date project tracking including resource time, project budgets, and milestone completions.
• Provide regular project status updates to Customer Success Managers, Customer Growth Managers, and customer stakeholders including Dealer Principals.
• Coordinate Customer Support & Implementation Representatives and Data Services Consultants across active projects.
• Act as a subject matter expert across dealership Sales, Admin, and Finance process areas.
• Establish effective relationships with Customer Success and Customer Growth Managers, ensuring transparency on progress, risks, and success metrics.
• Scope new customer projects in partnership with the Professional Services Manager.
• Contribute to quotes, proposals, and Statements of Work.
• Identify risks, dependencies, and resource needs during the project scoping phase.

Skills

Project management

Stakeholder management

Customer-facing delivery

Analytical thinking

Education

Bachelors in Business, IT or PM

PM certification (PMP, PRINCE2)

Tools

Jira

Smartsheet

Asana

Job description

Auto IT is seeking an experienced Implementation Lead to drive end-to-end deployment of dealership software across Australia, New Zealand and Southeast Asia, focusing on Sales, Admin and Finance functions. You will own scoping, planning, delivery and post-implementation support to maximise client value.

This is a customer-facing role requiring project management discipline, strong dealership domain knowledge, and the ability to lead cross-functional teams with regular travel (10–25%) across ANZ