Director, Customer Success APAC & EMEA (Remote)

Sensiba LLP; Australia; Hybrid; AUD 111,000 - 139,000; Full time

Benefits offered by this job

Remote work options

Competitive compensation

Professional development

Tuition reimbursement

Flexible leave

Job summary

Sensiba LLP is seeking a Manager, Customer Success in Australia to lead the APAC CSM team, guide audit readiness, and drive renewal and expansion opportunities. The role balances people leadership with hands-on client work and strategic initiatives across a global GRC client base.

You will own portions of the client portfolio during scaling, onboarding, and transitions, while shaping a customer-centric culture and collaborating with Global Director of Customer Success and Sales Engineering.

Qualifications

• 5+ years in a Customer Success or account-management role in professional services or compliance
• Proven experience leading, coaching and evaluating a team
• Strong written and verbal communication across senior stakeholders

Responsibilities

• Lead APAC CSM team and collaborate with EMEA when needed
• Own performance reviews, coaching and succession planning
• Oversee renewals, retention and expansion opportunities
• Develop and drive the Customer Success strategy for a designated portfolio
• Collaborate with Sales, Delivery, Technology and Finance teams
• Maintain Salesforce and HubSpot governance and automation processes

Skills

Customer success leadership

People management

CRM proficiency

Cross-functional collaboration

Auditing & GRC knowledge

Tools

Salesforce

HubSpot

Jira

Job description

Sensiba LLP is seeking a Manager, Customer Success in Australia to lead the APAC CSM team, guide audit readiness, and drive renewal and expansion opportunities. The role balances people leadership with hands-on client work and strategic initiatives across a global GRC client base.

You will own portions of the client portfolio during scaling, onboarding, and transitions, while shaping a customer-centric culture and collaborating with Global Director of Customer Success and Sales Engineering.