General Manager Quality, Risk & Compliance

Civic Disability Services; Sydney; On-site; AUD 150,000 - 220,000; Full time

Job summary

Civic Disability Services is seeking an experienced General Manager Quality, Risk & Compliance to lead our quality, governance, risk, safeguarding and WHS functions. You will partner with the Executive Leadership Team to embed practices that improve service delivery and outcomes for clients and staff.

You will shape strategy, oversee audits and accreditation, and advise the CEO and Board on governance challenges to support sustainable operations in a regulated sector.

Qualifications

• Executive leadership experience within disability, community services, aged care or another highly regulated environment.
• Demonstrated experience leading quality, risk, governance or compliance functions.
• Strong knowledge of regulatory and accreditation frameworks.
• Experience engaging with Boards, Executive teams, regulators and auditors.
• Ability to balance governance requirements with operational realities to deliver practical outcomes.
• Passion for improving outcomes for clients, employees and the organisation.
• Exceptional communication and stakeholder engagement skills.

Responsibilities

• Lead Civic's quality, governance, risk, safeguarding, compliance and WHS functions.
• Develop and implement strategy for quality, risk, safeguarding and WHS across the organisation.
• Oversee audits, accreditation and compliance programs and continuous improvement initiatives.
• Provide expert advice to CEO, ET and Board on governance and sector challenges.
• Partner with operational leaders to embed quality and safety into everyday practice.

Education

Tertiary qualification in Business/Quality/Risk/Health/Human Services/Law or related discipline

Job description

Civic Disability Services is seeking an experienced and collaborative General Manager Quality, Risk & Compliance to join our Executive Leadership Team.

This is more than a governance and compliance role. We are looking for a leader who can build strong partnerships across the organisation, influence culture, and help teams embed quality, risk, safeguarding and WHS into everyday practice.

About the Opportunity

Reporting to the Chief Executive Officer, you will lead Civic's quality, governance, risk, safeguarding, compliance and WHS functions while building strong relationships across the organisation to support sustainable and effective service delivery.

Success in this role will come through your ability to:

Lead Civic's quality, risk, compliance and safeguarding strategy.

Lead organisational WHS strategy and safety performance initiatives.

Provide expert and strategic advice to the CEO, Executive Leadership Team and Board on governance, quality, risk, WHS and emerging sector challenges.

Maintain Civic’s enterprise risk management and business continuity frameworks.

Oversee audits, accreditation and compliance programs.

Drive continuous improvement through analysis of organisational performance, incidents, complaints, feedback and audit outcomes.

Partner closely with operational leaders to strengthen quality, safety and compliance outcomes and support them to proactively identify risks, solve problems and drive continuous improvement.

Build organisational capability and foster a culture where quality, safeguarding and risk management are viewed as enablers of great services rather than administrative requirements.

About You

You are an engaging and influential executive who understands that lasting organisational improvement is achieved through strong relationships, collaboration, and a shared commitment to excellence.

You will bring:

Executive leadership experience within disability, community services, aged care or another highly regulated environment.

Tertiary qualifications in Business, Quality Management, Risk Management, Health, Human Services, Law or a related discipline.

Demonstrated experience leading quality, risk, governance or compliance functions.

Strong knowledge of regulatory and accreditation frameworks.

Experience engaging with Boards, Executive teams, regulators and auditors.

The ability to balance governance requirements with operational realities to deliver practical and sustainable outcomes.

A passion for improving outcomes for clients, employees and the organisation.

Exceptional communication, stakeholder engagement and relationship-building skills.

ABOUT CIVIC

Our vision of Human Potential, Realised is about striving to create a society where people have the opportunity to achieve their goals and participate as a valued member of the community. At Civic, you will have the opportunity to realise your potential by unleashing your talent and passion for social impact to change lives.

Our people are at the forefront of what we do and as such, are provided access to continuous learning, are supported in working to their strengths and are encouraged to stretch and continue to develop in their careers.

We embrace when our employees are courageous and have new ideas about how we can do things differently that enhance both employees and clients’ lives.

Not only do we offer flexible working, not-for-profit salary packaging, access to discounted private health insurance and Fitness Passport, an employee assistance program and an onsite café at Head Office but, we have a professional, family-friendly culture where everyone belongs.

Successful applicants are subject to ID, police and qualification checks and must also hold current Working with Children and NDIS Worker Screening Checks.