Compliance Manager

Community Services #1; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid shutdown leave

Employee Assistance Program

Professional development opportunities

Free flu vaccinations

Free parking

Job summary

Community Services #1 is seeking an experienced Compliance Manager to provide organisation-wide leadership, assurance and practical advice across our community services portfolio. Reporting to the Head of Operations, you will coordinate reviews, audits and risk assessments, monitor regulatory changes and drive continuous improvement.

The role includes working with regulators, funding bodies and accreditation agencies to ensure our services meet requirements and support positive outcomes for

Qualifications

• Qualified in compliance, risk, governance or related discipline or substantial equivalent experience.
• Experience coordinating or leading compliance, quality or risk activities in a regulated service environment.
• Ability to interpret legislation, regulatory standards, contracts and funding agreements.
• Strong knowledge of safeguarding, privacy, WHS and governance for community services.
• Experience conducting audits and driving corrective action.
• Understanding child safety obligations and reportable conduct.
• Stakeholder engagement and influencing skills.
• Sound professional judgement and risk-based advice.
• Excellent coordination and record-keeping skills.

Responsibilities

• Provide specialist compliance advice and practical support to managers and service teams.
• Conduct and coordinate compliance reviews, audits, investigations and monitoring activities.
• Identify, assess and report on compliance risks, trends and improvement opportunities.
• Monitor changes to legislation, regulatory and accreditation requirements and advise services.
• Coordinate external audits, accreditation reviews and funding compliance activities.
• Develop compliance tools, procedures and education to build organisational capability.
• Monitor and verify corrective actions arising from audits and reviews.
• Prepare high-quality compliance, risk and assurance reports for governance purposes.
• Support a culture of compliance, safeguarding and continuous improvement.

Skills

Compliance leadership

Stakeholder engagement

Audits & risk management

Communication

Record-keeping

Education

Relevant qualification in compliance, risk, governance or quality management

Substantial equivalent experience

Job description

Experienced Compliance Professional – Ready to Make an Organisational Impact?

Community Services #1 (CS#1) is seeking an experienced Compliance Manager to provide specialist compliance leadership, assurance and practical advice across our diverse community services portfolio.

This is an opportunity to play a key role in strengthening organisational compliance, safeguarding, compliance risk management and continuous improvement across multiple service areas. Working across the organisation and with external regulators, auditors, funding bodies and accreditation agencies, you will help ensure our services meet legislative, regulatory, contractual, funding and accreditation requirements while supporting positive outcomes for the people and communities we serve.

About the role

Reporting to the Head of Operations, the Compliance Manager is an organisation-wide specialist role that works with managers and service teams to strengthen compliance practices and organisational accountability. The role does not have direct reports but requires the ability to influence and achieve compliance outcomes across multiple service areas.

Key responsibilities include:

• Provide specialist compliance advice and practical support to managers and service teams.
• Conduct and coordinate compliance reviews, audits, investigations and monitoring activities.
• Identify, assess and report on compliance risks, trends, systemic issues and improvement opportunities.
• Monitor changes to legislative, regulatory and accreditation requirements and advise services on the implications.
• Coordinate external audits, accreditation reviews, regulatory assessments and funding compliance activities.
• Develop compliance tools, procedures, resources and education to build organisational capability and consistent practice.
• Monitor and verify corrective actions arising from audits, incidents, complaints, investigations and reviews.
• Prepare high-quality compliance, risk and assurance reports for operational, executive, governance and regulatory purposes.
• Support a culture of compliance, accountability, safeguarding, ethical practice, risk awareness and continuous improvement.

About you

You will bring:

• A relevant qualification in compliance, risk, governance, quality management, business or a related discipline, or substantial equivalent experience.
• Significant experience coordinating or leading compliance, quality or risk activities within a complex, regulated service environment.
• Demonstrated ability to interpret and apply legislation, regulatory standards, contracts, funding agreements and accreditation requirements.
• Strong knowledge of compliance, risk, safeguarding, privacy, WHS and governance principles relevant to community or human services.
• Experience conducting audits, analysing systemic risk and driving corrective action.
• An understanding of child safety, safeguarding and reportable conduct obligations.
• Highly developed stakeholder engagement, communication and influencing skills.
• The ability to exercise sound professional judgement and provide practical, risk-based advice.
• Strong coordination, documentation and record-keeping skills.

What we offer

This is a full-time, ongoing role working 76 hours per fortnight. Remuneration is aligned with the SCHADS Award Level 6, plus superannuation and salary packaging benefits.

You will also have access to paid shutdown leave, an Employee Assistance Program, professional development opportunities, free flu vaccinations, free parking and a supportive workplace culture committed to continuous improvement and community impact.

Requirements

The successful applicant must hold a current driver’s licence and be able to obtain and maintain all required pre-employment checks, including a National Police Check and Working with Vulnerable People registration. The role requires completion of mandatory organisational training and travel between CS#1 service locations. Some flexibility in working hours may occasionally be required.

About us:

Community Services #1 is a not-for-profit supporting people and families across the ACT and surrounding NSW. We deliver practical, person-centred services that strengthen community wellbeing and belonging.

Diversity & Inclusion:

We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. Workplace adjustments are available.

Need more info?

Contact People & Culture on 6126 4717 or email ••••@communityservices1.org