General Manager - Performance And Optimisation

Service Stream Fixed Communications; Melbourne; On-site; AUD 250,000 - 350,000; Full time

Benefits offered by this job

Discounts program

Parental leave

Cultural leave

Community service leave

Corporate volunteering

Novated leasing

Share matching

Job summary

Service Stream Fixed Communications seeks a General Manager - Performance and Optimisation to influence business performance and champion continuous improvement. The role has a primary office base in Melbourne, with additional options at Chatswood or Fortitude Valley, reporting to the Executive General Manager.

You will drive strategic execution, support growth, and lead cross-functional improvement initiatives to deliver sustainable value across the Telecommunications division.

Qualifications

• Significant senior general management experience.
• Experience in operations, performance, transformation, strategy or commercial leadership.

Responsibilities

• Strategic Execution - Drive the business strategy with focus on performance and delivery.
• Growth and Performance - Enable expansion opportunities and deliver actionable performance insights.
• Operational Optimisation - Lead improvements to increase efficiency and reduce costs.
• Data, Analytics and Insights - Develop reporting to provide KPI visibility and risk trends.
• Continuous Improvement - Lead a structured improvement program with governance and measurable outcomes.
• Governance and Reporting - Provide monthly updates to senior and executive leadership.

Job description

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Newly created opportunity in our Telecommunications Leadership Team.

About the Role

Join us in a key leadership role where you will influence business performance, champion continuous improvement and deliver optimisation initiatives that create meaningful and sustainable value across our Telecommunications division. The General Manager - Performance and Optimisation is a newly created position, reporting to the Executive General Manager, with a primary office base of Melbourne, Chatswood or Fortitude Valley.

Key responsibilities

• Strategic Execution - Driving the Business Strategy through relentless focus on performance and delivery, risk management, and cross-functional coordination to achieve key business outcomes.


• Growth and Performance - Supporting business growth and operational performance in partnership with Operational General Managers by enabling expansion opportunities, and delivering actionable performance insights. Driving a culture of accountability through robust performance management, proactive risk identification, and timely intervention to achieve Telecommunications business objectives.


• Operational Optimisation - In conjunction with Operational General Managers, supporting operational improvement and process optimisation initiatives that increase efficiency, reduce costs, and embed sustainable, scalable ways of working across the business.


• Data, Analytics and Insights - Developing reporting and performance management capabilities that provide actionable insights, KPI visibility, and early identification of business performance trends and risks.


• Continuous Improvement - Leading the development and delivery of a structured continuous improvement program by prioritising high-impact initiatives, establishing governance and improvement frameworks, measuring outcomes, and building continuous improvement capability across the business.


• Governance and Reporting - Providing governance oversight and performance reporting by monitoring progress against key milestones, managing risks and dependencies, and ensuring strategic initiatives align with operational and commercial objectives. You will also provide monthly updates to the Senior Leadership Team and Executive Leadership.

About you

You will have significant experience in senior general management, operations, performance, transformation, strategy or commercial leadership role. You will be commercially astute, execution-focused and be able to engage with and influence a range of stakeholders.

Our ideal candidate will have

• Tertiary qualifications in business, finance, operations, analytics or a related discipline.


• Demonstrated experience improving organisational or operational performance in a complex operating environment.


• Experience establishing and managing KPIs, performance frameworks and reporting.


• Demonstrated experience leading cross-functional improvement initiatives.


• Proven ability to translate strategy into execution and measurable outcomes.


• Experience leading and developing high-performing teams.


• Strong commercial and financial acumen.

About us

Service Stream is a growing ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Your next role comes with

• Access - Discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.


• Paid leave - Parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.


• Culture - We are dedicated to fostering a workplace environment that values safety, diversity and inclusion, and we recognise and celebrate excellence throughout the year through formal award ceremonies.

We celebrate diversity

We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.