Enterprise Technology Manager

Service Stream; Melbourne; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Flexible working

Growth opportunities

Employee discounts

Paid leave program

Inclusive culture

Job summary

Service Stream is seeking an experienced Enterprise Technology Manager to lead our Cloud, Network and Infrastructure Engineering team in Melbourne. The role focuses on reliability, security and performance of a hybrid environment, shaping the tech roadmap and driving strategic initiatives.

As Defence‑contract roles, Australian citizenship and ability to obtain Defence Security Clearance are required. You will lead automation, security uplift and complex cloud/network projects, partnering with

Qualifications

• 8+ years across cloud, infrastructure and networking environments.
• Proven experience leading and mentoring technical teams.
• Exposure to database systems advantageous.
• Strong expertise in Windows Server administration.
• Hands-on experience with AWS and Azure cloud platforms.
• Solid networking knowledge: LAN/WAN, SD-WAN, VPNs.
• Automation and scripting using PowerShell, Python, Terraform.
• Experience with SAN/NAS storage; Docker and Kubernetes.
• Proven security uplift experience aligned to Essential Eight ML2.
• Experience with ITSM tools (ServiceNow, Jira) and CAB management.

Responsibilities

• Lead major infrastructure, cloud and network projects from planning to delivery.
• Represent Enterprise Technology at Change Advisory Board (CAB) meetings.
• Ensure documentation, runbooks and knowledge articles are current.
• Build relationships with vendors and managed service providers.
• Lead security uplift initiatives and incident response planning.
• Mentor and develop a high-performing engineering team.
• Foster a collaborative, inclusive, knowledge-sharing culture.
• Drive automation, IaC and DevOps improvements across platforms.

Skills

Cloud & Infra leadership

AWS & Azure expertise

Automation & scripting

PowerShell

Python

Terraform

DevOps mindset

Networking concepts

Security & compliance

Leadership & mentoring

Vendor & stakeholder mgmt

Education

Degree in Information Technology or Computer Science

Tools

AWS

Azure

VMware

Docker

Kubernetes

ServiceNow

Jira

Job description

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Service Stream is seeking an experienced and hands‑on Enterprise Technology Manager to lead our Cloud, Network and Infrastructure Engineering team.

This senior technical leadership role is responsible for driving the reliability, security and performance of our hybrid technology environment while leading a team of engineers. Working closely with the Head of Enterprise Technology, you will shape the technology roadmap, deliver strategic initiatives, champion automation and cyber security uplift, and act as the senior escalation point across cloud, networking and infrastructure.

Please note: As this role supports our Defence contract, you must be an Australian Citizen and be able to obtain and maintain a Defence Security Clearance.

About the Role

Cloud & Infrastructure Leadership

• Lead the administration, optimisation and security of AWS and Azure environments.


• Oversee hybrid cloud deployments, cloud migrations and platform modernisation initiatives.


• Design and maintain secure, scalable and resilient infrastructure solutions.


• Manage cloud performance, cost optimisation and resilience strategies.


• Evaluate emerging technologies and recommend opportunities for adoption.

Networking & Connectivity

• Oversee enterprise networking environments including LAN/WAN, SD-WAN, Firewalls, DNS/DHCP, VPN technologies


• Coordinate network upgrades, segmentation projects and cloud connectivity initiatives.


• Act as the senior escalation point for complex network incidents and design decisions.

Automation & Continuous Improvement

• Champion Infrastructure as Code (IaC) and automation practices using PowerShell, Python, Terraform


• Promote DevOps principles and operational efficiencies across the technology landscape.


• Drive continuous improvement initiatives and technical standardisation.

Security & Compliance

• Lead security uplift initiatives aligned to the ACSC Essential Eight Maturity Level 2 (ML2) framework.


• Oversee vulnerability management, security remediation and incident response activities.


• Ensure compliance with organisational policies, standards and change management processes.

Leadership & Team Development

• Lead, mentor and develop a high‑performing team of engineers.


• Set priorities, manage workloads, support performance development and foster technical excellence.


• Promote a collaborative, inclusive and knowledge‑sharing culture.


• Support day‑to‑day operational management and strategic planning activities.

Project Delivery & Governance

• Lead major infrastructure, cloud and network projects from planning through delivery.


• Represent Enterprise Technology at Change Advisory Board (CAB) meetings.


• Ensure technical documentation, runbooks and knowledge articles are maintained and current.


• Build strong relationships with vendors, managed service providers and business stakeholders.

About you

• 8+ years’ experience across cloud, infrastructure and networking environments.


• Proven experience leading and mentoring technical teams.


• Exposure to database systems would be advantageous.


• Strong expertise in Windows Server administration.


• Hands‑on experience with AWS and Azure cloud platforms.


• Solid networking knowledge including LAN/WAN, SD-WAN, firewalls, TCP/IP, DNS, DHCP and VPNs.


• Strong automation and scripting skills using PowerShell, Python and Terraform.


• Experience with SAN/NAS storage technologies.


• Practical experience with Docker and Kubernetes.


• Proven track record implementing and uplifting security controls aligned to Essential Eight ML2.


• Experience with ITSM tools and processes (e.g. ServiceNow, Jira, Change & CAB management).


• Demonstrated success delivering infrastructure upgrades, cloud migrations and technology transformation projects.


• Strong vendor management, stakeholder engagement and problem‑solving skills.


• Excellent communication skills with the ability to engage both technical and non‑technical audiences.

Qualifications & Certifications

• Degree in Information Technology, Computer Science or a related field, or equivalent industry experience.


• Relevant industry certifications desirable, including AWS Certified SysOps Administrator, AWS Certified Solutions Architect – Associate, Microsoft Azure Certifications, VMware VCP, Cisco CCNA or CCNP, ITIL Certification (preferred)

About Service Stream

Service Stream is an equal opportunity, ASX‑listed business that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. We keep communities connected-and we're proud of the work we do.

Why you’ll like working here

• Flexible working: genuine flexibility options available.


• Growth: national career pathways across multiple business units.


• Discounts: retail partners including Woolworths, Airbnb, JB Hi‑Fi, Bupa and more.


• Paid leave: parental, cultural, community service, study, volunteering and purchased leave.


• Inclusive culture: we value diversity, inclusion and celebrate excellence.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans and people from all backgrounds.

Department

GBIS