General Manager Operations | Aged Care | Expression of Interest

Healthcare Professionals Group; Parramatta; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Healthcare Professionals Group seeks a General Manager of Operations to lead in-home aged care services with a focus on client-centered care, staff leadership, and regulatory compliance. The role involves strategic oversight, policy development, and collaboration with care teams to ensure safety, independence and dignity for clients.

The position emphasizes workforce development, quality assurance, and financial stewardship within a supportive organisational culture.

Qualifications

• Degree in Healthcare Administration, Business Management, or a related field.
• Leadership experience in managing aged care facilities or healthcare organizations.
• In-depth knowledge of aged care regulations, compliance, and accreditation standards.
• Strong interpersonal, communication, and conflict resolution skills.
• An empathetic and compassionate approach to resident care and staff management.
• Solid financial acumen and experience in budget management.

Responsibilities

• Oversee daily operations of in-home aged care services.
• Develop and implement operational policies and procedures ensuring client satisfaction and regulatory compliance.
• Lead audits and assessments to maintain accreditation standards.
• Monitor care quality and implement continuous improvement initiatives.
• Manage budgets and collaborate with executive team on resource allocation.
• Foster open communication with clients and families and address feedback.

Skills

Leadership experience

Interpersonal communication

Conflict resolution

Budget management

Education

Healthcare Administration / Business Management degree

Job description

HPG works on a preferred partnership basis with reputable Aged Care facilities nationwide. Seeking a General Manager appointment within Aged Care?

Position Overview

The General Manager of Operations plays a pivotal role in providing strategic leadership and direction for the effective and compassionate management of in-home aged care services. This position involves overseeing staff, ensuring client-centered care, maintaining compliance with regulations, and nurturing a positive and supportive atmosphere for both clients and staff members.

Responsibilities

Operations Management:

• Supervise the daily operations of in-home aged care services.
• Develop and implement operational policies, procedures, and protocols to enhance client satisfaction while complying with government guidelines.
• Ensure the highest standards of care for clients, promoting their safety, independence, and dignity.
• Collaborate with healthcare professionals and care teams to create tailored care plans.

Staff Leadership and Development:

• Recruit, train, and mentor staff members to cultivate a skilled and motivated workforce.
• Promote a positive workplace culture that encourages teamwork, professional growth, and employee satisfaction.

Regulatory Compliance:

• Stay informed about aged care regulations and accreditation standards to ensure full compliance.
• Lead preparations for audits and assessments.

Quality Assurance:

• Monitor and assess the quality of care and services provided, implementing continuous improvement strategies.
• Collect and analyse data to identify areas for enhancement and best practices.

Financial Management:

• Collaborate with the executive team to develop and manage the budget, ensuring effective resource allocation for financial sustainability.
• Manage costs while upholding the quality of care and services.

Client and Carer Communication:

• Foster open and transparent communication channels with clients and their families.
• Address concerns, feedback, and inquiries with compassion and in a timely manner.

Preferred Qualifications

• Degree in Healthcare Administration, Business Management, or a related field.
• Demonstrated leadership experience in managing aged care facilities or healthcare organizations.
• In-depth knowledge of aged care regulations, compliance, and accreditation standards.
• Strong interpersonal, communication, and conflict resolution skills.
• An empathetic and compassionate approach to resident care and staff management.
• Solid financial acumen and experience in budget management.

Benefits

• Competitive salary and benefits package.
• A collaborative and supportive work environment.

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