General Manager,Home Care

Sharp & Carter; New South Wales; Hybrid; AUD 220,000 - 240,000; Full time

Benefits offered by this job

Executive board access

Hybrid work model

Relocation support possible

Interstate travel

No facility base

Job summary

Sharp & Carter is seeking an experienced General Manager – Home Care to lead the home care business end to end from strategy to operations. This executive role reports to the CEO/CFO, with Board exposure and a direct impact on care quality across retirement villages.

The role requires a nursing or allied health qualification with AHPRA registration, hands-on senior leadership, and experience with budgets, pricing, and governance in aged care.

Qualifications

• Tertiary qualification in nursing or allied health with current AHPRA registration where applicable.
• Hands-on clinical experience caring for older people.
• Residential aged care experience, having worked in or led residential aged care.
• Detailed working knowledge of the Aged Care Act and Support at Home, including budgets, pricing, contributions, claims and obligations.
• Senior leadership of managers and multidisciplinary teams.
• Experience owning a budget or P&L and building business cases.
• Experience presenting or reporting to a Board.
• Direct dealings with health authorities or audits.
• Ability to influence and lead peers who don't report to you.
• Current driver license and willingness to travel interstate.

Responsibilities

• Set home care strategy and operating plan; prepare board papers and growth business cases.
• Lead clinical governance including care planning, risk, incidents, safeguarding and complaints.
• Own P&L; review pricing with CFO and manage agency use and margins.
• Oversee Support at Home delivery, budgets, service agreements, claims and statements.
• Run client journey from enquiry to exit; rostering and service coordination.
• Collaborate with village leadership on clinical policy and escalation processes.
• Lead and develop a small team: Clinical Care Manager and Care Partner Team Lead.

Skills

Senior leadership

Clinical leadership

Budget ownership

Board reporting

Interstate travel

Influence peers

Education

Nursing or allied health degree

AHPRA registration

Job description

General Manager - Home Care | Executive Team | Clinical Leader

Sydney (hybrid, mostly from home) | $220K-$240K + super + up to 40% bonus

This is an executive seat for a nurse or allied health leader who wants to shape a growing home care business from day one.

About the organisation

Our client is a well-established, privately owned retirement living group. It runs boutique villages along Australia's east coast and an approved Support at Home business that serves clients both inside its villages and in the wider community. The home care business is growing about 30% a year and now operates nationally through remote care partners.

The role

This newly created General Manager role sits on a small executive team alongside the CEO and CFO, with direct exposure to the Board. You'll own the home care business end to end: strategy, P&L, clinical governance and operations. You'll also be accountable for care quality and clinical practice across the group's retirement villages.

Key responsibilities include:

• Setting the home care strategy and operating plan, and writing Board papers and business cases for growth, including future Care Hubs and possibly residential aged care.
• Leading clinical governance, including assessment, care planning, clinical risk, incidents, safeguarding and complaints. You'll keep the business audit-ready against the Aged Care Act, the Code of Conduct and the strengthened Quality Standards, and lead the upcoming registration renewal.
• Owning the P&L, reviewing pricing with the CFO, and managing agency use, cost to serve and margin.
• Overseeing Support at Home delivery, including participant budgets, service agreements, contributions, claims and statements, and rolling out program changes.
• Running the client journey from enquiry to exit, including rostering, service coordination, systems and contracted providers.
• Working with village leadership to set and enforce clinical policy, referral pathways and escalation processes.
• Leading and developing a small team through two direct reports: a Clinical Care Manager and a Care Partner Team Lead.

This is a mid-sized business, so the role is hands-on. You'll prepare your own Board papers and step in to support the care team when needed.

About you

Mandatory:

• A tertiary qualification in nursing or allied health, with current AHPRA registration where applicable.
• Hands‑on clinical experience caring for older people.
• Residential aged care experience, having worked in or led residential aged care.
• Detailed working knowledge of the Aged Care Act and Support at Home, including budgets, pricing, contributions, claims and provider obligations.
• Senior leadership of managers and multidisciplinary teams.
• Experience owning a budget or P&L and building business cases.
• Experience presenting or reporting to a Board.
• Direct dealings with the Department of Health, Disability and Ageing, the Aged Care Quality and Safety Commission, or audits.
• The ability to influence and lead peers who don't report to you.
• A current driver licence, willingness to travel interstate, and a clear police check.

Highly regarded:

• Experience with AlayaCare Cloud (other care management systems are welcome).
• Experience delivering home care within a retirement village setting.
• Postgraduate study, such as an MBA or a Master of Health Management.

Two kinds of candidate will thrive here. One is a strong home care leader ready for their first executive role. The other is a seasoned GM or COO who enjoys being close to the detail and wants to help build something.

What's on offer

• A $240K base plus super, plus a performance bonus of up to 40% of base.
• An executive seat with real influence and direct Board access.
• A brand-new role you'll shape rather than inherit.
• Genuine flexibility: one office day a week in Northern Sydney, with no facility base.
• Interstate travel to villages: a few trips in your first month, then roughly every one to two months.
• Relocation support may be considered for the right interstate candidate.