General Manager - Digital Products & Platforms

HammondCare; Sydney; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Health benefits

Flexible working options

Parental leave (14 weeks)

Job summary

HammondCare is seeking a General Manager - Digital Products & Platforms to lead the organisation's digital platforms, products and enterprise systems. You will report to the CIO and shape a modern product and platform operating model across product management, engineering, delivery and operations.

You will drive transformation at scale, ensuring platforms are reliable, secure and ready to support AI, automation and future innovation.

Qualifications

• 15+ years of experience leading enterprise technology products, platforms, or engineering teams.
• Proven ability to lead large, multidisciplinary teams across product, platform, engineering, delivery and operations.
• Experience establishing and scaling modern product and platform operating models.
• Strong experience with enterprise platforms such as CRM, ERP, digital workplace, and care or customer-facing systems.

Responsibilities

• Define and execute the strategy and roadmap for HammondCare's digital products, platforms, and enterprise systems.
• Lead agile squads across Salesforce, ERP, care systems, integration services, and digital experience platforms.
• Establish a modern operating model aligning product management, engineering, delivery, support and business teams around customer value.
• Drive engineering excellence through Agile, DevOps, automation, and secure-by-design practices.
• Lead product adoption, platform utilization, and benefits realization to deliver measurable outcomes.
• Partner with Data, AI & Analytics to establish AI-ready platforms and responsible AI foundations.
• Manage strategic vendor relationships to ensure innovation and value.

Skills

Leadership experience

Multidisciplinary teams

Agile/DevOps

CRM/ERP experience

Tools

Salesforce

ERP systems

Care systems

Job description

General Manager - Digital Products & Platforms

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

When it comes to our people - those we serve and those who serve - we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.

We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters.

It's not just care. It's HammondCare.

About The Role

At HammondCare, technology plays a critical role in improving quality of life for people with complex health and aged care needs. We're seeking an experienced and strategic technology leader to join our executive team as General Manager - Digital Products & Platforms.

This is a significant leadership role, reporting to the CIO, you will own HammondCare's digital platforms & products capability, leading the teams responsible for building, evolving, and optimising the platforms that underpin care delivery, workforce productivity, business operations, and future innovation.

You’ll help shape a modern product and platform operating model, bringing together product management, engineering, agile delivery, platform operations, architecture alignment, vendor management, and value realisation into a single, high-performing capability.

This is an opportunity to lead digital transformation at scale while ensuring our core platforms remain reliable, secure, integrated, and ready to support emerging AI and automation opportunities.

This is a permanent role working at St Leonards with hybrid opportunities.

Responsibilities

• Define and execute the strategy and roadmap for HammondCare's digital products, platforms, and enterprise systems, ensuring alignment to organisational priorities and future growth
• Lead multiple agile squads across Salesforce, ERP, care systems, integration services, and digital experience platforms, creating a high-performing delivery culture focused on outcomes
• Establish and evolve a modern product and platform operating model that aligns product management, engineering, delivery, support, and business teams around customer value
• Drive engineering excellence through Agile, DevOps, automation, quality engineering, secure-by-design principles, and modern delivery practices
• Lead product adoption, platform utilisation, and benefits realisation, ensuring technology investments deliver measurable business and operational outcomes
• Partner with Data, AI & Analytics leaders to establish AI-ready platforms, ensuring the foundations for analytics, automation, and responsible AI adoption are in place
• Lead strategic vendor, partner, and software supplier relationships, ensuring strong commercial outcomes, innovation, and value for money

About you

• 15+ years' experience leading enterprise technology products, platforms, digital services, or engineering organisations
• Demonstrated success leading large multidisciplinary teams across product, platform, engineering, delivery, and operational functions
• Experience establishing and scaling modern product and platform operating models
• Strong experience across enterprise platforms such as CRM, ERP, digital workplace, and care or customer-facing systems

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additionalleave purchase options and 14 weeks paid parental leave
• Flexible working options
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and familiesFree access to independent counselling support for employees and families
• Reward & Recognition programmes
• Career and professional development opportunities

Our Culture

HammondCareis committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive to create an equal employment environment for all.

Pre- Employment Checks

All short-listed applicants for these positions will be asked to consent to a criminal record check and references.