General Manager | Aged Care

Bupa Anz; Sydney; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance discounts

Novated car leasing

Staff wellbeing program

Career development

Job summary

Bupa Anz in Sydney is seeking a General Manager for Aged Care to lead our care home operations with a focus on resident outcomes and financial performance. You will have strong executive support and a competitive salary package with bonuses, plus health insurance discounts, novated car leasing, and wellbeing initiatives.

Leading culture, compliant care standards, and strategic growth will be central to your role, with opportunities to mentor staff and shape the future of our aged care services.

Qualifications

• Experience leading a customer-centric culture in a B2C environment.
• Aged care sector experience desirable but not essential.
• Strong budget, profitability and resource management.
• Experience driving continuous improvement in large organisations.
• Proven ability to lead teams through change and high-pressure situations.

Responsibilities

• Create a positive, engaged culture in the care home for all staff.
• Maintain a visible presence with team, residents and families on the floor.
• Ensure Aged Care Standards are embedded within the home.
• Diagnose and solve business problems using key insights to intervene quickly.
• Deliver required sales, occupancy and financial outcomes.
• Manage a high‑level aged care budget.
• Recruit, retain and develop the team with internal learning programs.

Skills

Customer engagement

Leadership

Regulatory compliance

Budget management

Stakeholder management

Change leadership

Strategic thinking

People development

Job description

General information

Name General Manager | Aged Care

Ref # 48535

Date Thursday, April 10, 2025

Full / Part Time Full Time

Employment Type Permanent

Description & Requirements

We’re looking for a General Manager who embodies our core values of caring, brave, and responsible to lead our dedicated team toward achieving excellence across every aspect of our operations—from financial performance to people management, resident care, and beyond. You’ll have strong support from our executive leadership and with seasoned operational and clinical management professionals by your side, you’ll be empowered to focus on creating a thriving environment for our residents, their families, and the team members who support them.

As a key leader in the home, you will have the autonomy and support to lead in your own way and will enjoy a competitive salary package alongside management bonuses. But that's not all—Bupa offers additional perks, including subsidised health insurance for you and your family, retail discounts, novated car leasing, and much more. This is the perfect opportunity to take your leadership career to new heights with Bupa Aged Care.

Looking to transition into Aged Care?Many of your leadership skills are transferable, and we’re here to support you in finding a purpose-driven role.

Why work at Bupa?

• Market competitive salary and bonus structure
• Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
• VIVA Happier and Healthier - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

What does the role look like?

• Creating a positive and engaged culture in the Care Home for all employees to thrive in
• A visible presence in the home with the team, residents and families by walking the floor, engaging in activities and always seeking collaboration for improvements
• Ensuring Aged Care Standards are embedded within the home
• Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
• Deliver the required sales, occupancy, and financial outcomes
• Management of a high-level aged care budget
• Recruit, retain, and lead your team and facilitate the development of their careers; leaning on the learning and development programs in Bupa such as scholarships, grad programs and traineeships for all level

Skills & Experience

• Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback
• Experience in the aged care sector or related fields desirable, but not essential.
• Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers)
• Experience developing or driving continuous improvement efforts in large organisational settings from financial to team development
• Experience leading others through high-pressure situations or adversity
• Solid commercial understanding of budgets, resource management and key levers for profitability – to allow for better care outcomes and re-investment opportunities
• Great stakeholder management skills and a comfort in working with high-level industry partners and executive leaders
• A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards
• Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements

Culture

Bupa is an international healthcare company with the purpose of helping people live longer, healthier, happier lives and to make a better world. Across the Group, we are committed reinvesting profits into providing high quality, innovative healthcare for the benefit of current and future customers around the world.

We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

Bupa Asia Pacific is part of the Bupa Group, an international healthcare company.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

Location

Sydney Office

Recruiter

Rachna Narayan