General Manager

Lagardere AWPL External Careers; Brisbane; Hybrid; AUD 160,000 - 230,000; Full time

Benefits offered by this job

Executive exposure

Employee discounts

Free on-site parking

Paid parental leave

Wellbeing & volunteer leave

Employee Assistance Program

Job summary

LagardèreAWPL is seeking a General Manager – Food & Beverage Operations to lead our growing F&B portfolio at Brisbane Airport, driving service excellence, commercial results, and people leadership in a fast-paced environment.

You will own day-to-day operations, oversee P&L, develop leaders, ensure safety compliance, and foster a customer-first culture while partnering with internal and external stakeholders to enhance traveller experiences.

Qualifications

• Senior leadership experience in F&B operations.
• Proven track record managing P&L and budgets.
• Ability to drive revenue and operational improvements.

Responsibilities

• Lead multi-venue F&B operation at Brisbane Airport.
• Develop and coach a high-performing leadership team.
• Own financial performance: sales, labour, costs.
• Drive customer experience and operational efficiency.
• Analyse performance and implement improvements.
• Collaborate with stakeholders on initiatives.

Skills

Senior leadership

P&L management

People development

Stakeholder mgmt

High-volume ops

Education

Hospitality management degree

Job description

General Manager – Food & Beverage Operations | Brisbane Airport

Lead a diverse portfolio of Food & Beverage venues at one of Australia's busiest airports.

We are looking for a General Manager – Food & Beverage to lead our growing portfolio of venues at Brisbane Airport.

This is an exciting opportunity for an accomplished hospitality leader who thrives in a fast-paced environment, has a passion for developing high-performing teams, and knows how to deliver outstanding customer experiences while driving strong commercial results.

About the Role

Reporting to the Head of Food Services, you will take ownership of the day-to-day operations, financial performance and people leadership across a diverse portfolio of Food & Beverage venues at Brisbane Airport.

You will play a critical role in setting operational standards, building leadership capability and driving a culture of accountability, continuous improvement and commercial success.

What you will do on a day to day

• Lead and inspire a multi-venue Food & Beverage operation, ensuring exceptional standards of service, product quality and customer experience.

• Build, coach and develop a high-performing leadership team, creating a strong culture of engagement, accountability and operational excellence.

• Take ownership of financial performance across the portfolio, driving sales growth, profitability, labour productivity and effective cost management.

• Identify and implement opportunities to improve operational efficiency, customer experience and overall business performance.

• Analyse sales, labour, inventory and operational performance to make informed, commercially focused decisions.

• Work collaboratively with internal and external stakeholders to support business initiatives, venue improvements and new project delivery.

• Ensure consistent compliance with food safety, workplace health and safety, responsible service of alcohol and airport operational requirements.

• Champion a customer-first approach, ensuring our venues consistently deliver an outstanding experience for travellers.

About You

We are seeking a confident, hands-on leader who combines strong commercial acumen with genuine passion for hospitality and people development.

You will bring:

• Demonstrated senior leadership experience Food & Beverage operations, ideally across restaurants, cafés, bars or high-volume hospitality environments.

• Strong financial and commercial capability, with proven experience managing P&Ls, labour costs, gross profit and operational budgets.

• A track record of delivering strong operational performance, driving revenue growth and implementing sustainable business improvements.

• Exceptional people leadership skills, with the ability to develop, engage and empower managers to deliver results.

• A proactive and solutions-focused leadership style, with the confidence to make decisions and drive accountability.

• Strong stakeholder management, communication and relationship-building skills.

• The ability to thrive in a dynamic, fast-paced operational environment with competing priorities.

• Experience operating within airports, travel hubs, entertainment precincts or other high-volume environments will be highly regarded.

Above all, you will be a visible and engaged leader who is comfortable working alongside your teams, setting clear expectations and leading by example.

What We Offer

At LagardèreAWPL, we offer more than just a leadership position. This is an opportunity to take ownership of a significant F&B portfolio within a growing global business, with the autonomy, support and opportunity to make a genuine impact.

Senior Leadership Opportunity – Take ownership of a diverse, high-volume F&B portfolio at Brisbane Airport, with genuine accountability for people, performance and commercial outcomes.

Autonomy & Influence – Play a key role in shaping operational strategy, driving business improvements and influencing the future direction of our F&B operations.

Career Growth & Development – Access opportunities for professional development and career progression within a leading global travel retail organisation.

Executive Exposure – Work closely with senior business leaders and key stakeholders, contributing to broader business strategy and operational initiatives.

Recognition & Benefits – Enjoy employee discounts, free on-site parking, paid parental leave, wellbeing and volunteer leave, and access to our Employee Assistance Program.

About Us

LagardèreAWPL is a leading Travel Retail operator in the Pacific, with an extensive network of stores across Australia and New Zealand spanning four business lines: Travel Essentials, Specialty, Duty Free and Food Services.

Our Food Services business brings together a diverse portfolio of local, national and international hospitality brands, delivering quality food, beverage and customer experiences to travellers every day.

At LagardèreAWPL, we are committed to fostering an inclusive, collaborative and high-performing workplace where our people are empowered to grow, contribute and succeed.