GenAI & ML Senior Data Scientist, Customer Service AI

Commonwealth Bank Of Australia; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Commonwealth Bank Of Australia in Sydney is seeking a Senior Data Scientist to advance GenAI, ML and Agentic AI capabilities across the Customer Service Network. Youll deliver hands-on models at scale, influence data strategy, and shape the data landscape with a focus on governance, risk and responsible AI.

Youll partner with product, technology and business to move from experimentation to production, ensuring robust monitoring, explainability and measurable impact on banking experiences.

Responsibilities

• Deliver hands-on models at scale across GenAI, ML and Agentic AI for the Customer Service Network.
• Influence data strategy, governance and responsible AI, with emphasis on risk and explainability.

Job description

Commonwealth Bank Of Australia in Sydney is seeking a Senior Data Scientist to advance GenAI, ML and Agentic AI capabilities across the Customer Service Network. Youll deliver hands-on models at scale, influence data strategy, and shape the data landscape with a focus on governance, risk and responsible AI.

Youll partner with product, technology and business to move from experimentation to production, ensuring robust monitoring, explainability and measurable impact on banking experiences.