Geelong Hospital IT Support Specialist

Epworth; Geelong; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Educational scholarship

Extra leave

Health benefits

Relocation assistance

Job summary

Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, delivering high‑quality diagnosis, treatment and rehabilitation. This role focuses on full operational accountability for the technology environment across our Geelong hospital site, providing visible, on-site support to doctors and staff to ensure surgeries and clinical workflows proceed without disruption.

The successful candidate will deliver high-touch support to clinicians, anticipate needs, resolve issues

Qualifications

• Certificate IV or Diploma in Information Technology, Networking, or a related discipline; or equivalent industry experience.
• Demonstrated experience in end-user support within a complex, multi-site environment.
• ITIL Foundation certification or equivalent service management training.
• Experience providing on-site technology support in a fast-paced environment with diverse user groups.
• Hands-on experience supporting Windows desktop environments, mobile devices, and common enterprise applications.
• Experience coordinating with multiple ICT teams to resolve incidents and deliver technology services.
• Exposure to clinical or operational environments where technology directly supports frontline service delivery.
• Ability to work independently and autonomously, managing workload and priorities with minimal supervision.
• Experience working with external vendors to support issue resolution, maintenance activities, and site-based technology changes

Responsibilities

• Provide on-site technology support to Gynec site users and clinicians, ensuring minimal disruption to patient care.
• Maintain high-quality service delivery, rapid response to incidents, and collaboration with ICT teams.
• Support Windows desktops, mobile devices, and enterprise apps used in clinical settings.
• Coordinate with vendors and internal stakeholders for deployments and issue resolution.
• Ensure security procedures and policies are followed during all activities.

Skills

IT diploma

End-user support

ITIL Foundation

On-site support

Windows support

Vendor coordination

Security procedures

Autonomous work

Clinical ops exposure

Infrastructure expansion

Education

Certificate IV in IT

Diploma in IT

Equivalent experience

Job description

Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, delivering high‑quality diagnosis, treatment and rehabilitation. This role focuses on full operational accountability for the technology environment across our Geelong hospital site, providing visible, on-site support to doctors and staff to ensure surgeries and clinical workflows proceed without disruption.

The successful candidate will deliver high-touch support to clinicians, anticipate needs, resolve issues