Horticulture Operations Lead — Client Delivery & Asset Care

Green by Nature; Blacktown; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Laptop and mobile phone provided

Competitive salary with annual reviews

Ongoing professional development

Career progression opportunities

Strong safety culture

Job summary

Green by Nature is seeking a dynamic leader to take ownership of garden maintenance contracts across NSW and ACT. You will supervise Supervisors and frontline teams, manage client relationships, and ensure delivery excellence end to end.

Based at our Huntingwood depot, you will drive safety, efficiency and compliance with our quality standards while supporting development and career progression within a growing national business.

Qualifications

• Minimum Cert III in a relevant Trade Qualification.
• Proven experience in an operational leadership role.
• Strong background in turf, horticulture, landscaping or grounds maintenance.
• Demonstrated experience managing contracts, operational delivery, budgets and resources.
• Proven leadership skills with the ability to mentor, develop and motivate high-performing teams.
• Excellent communication, stakeholder management and relationship-building skills.

Responsibilities

• Manage the day-to-day delivery of garden maintenance services across a diverse portfolio of sites.
• Interpret and deliver contract scopes, specifications and service level requirements.
• Lead, mentor and support Supervisors and operational teams through effective coaching, onboarding and ongoing development.
• Monitor contract performance, budgets, work schedules and operational outcomes to ensure successful delivery.
• Build and maintain strong client relationships through regular communication, proactive problem-solving and exceptional customer service.
• Prepare accurate quotations and variations in line with client requirements and agreed timeframes.
• Coordinate materials, machinery, subcontractors and other operational resources to ensure efficient project delivery.
• Maintain accurate operational records, reporting and contract documentation.
• Identify opportunities to improve client assets, operational processes and service delivery outcomes.
• Ensure full compliance with contractual obligations, industry legislation and Green by Nature's quality and safety standards.
• Foster strong relationships with internal teams, clients and key stakeholders.
• Drive a positive safety culture while driving operational excellence across your portfolio.

Skills

Leadership

Client relationship management

Budget management

Coaching & development

Communication

Education

Certificate III in a relevant Trade Qualification

Job description

Green by Nature is seeking a dynamic leader to take ownership of garden maintenance contracts across NSW and ACT. You will supervise Supervisors and frontline teams, manage client relationships, and ensure delivery excellence end to end.

Based at our Huntingwood depot, you will drive safety, efficiency and compliance with our quality standards while supporting development and career progression within a growing national business.