Gaming Manager

A Plus Agency; Branxton; On-site; AUD 70,000 - 105,000; Full time

Benefits offered by this job

Full-time employment

Career growth opportunities

Competitive salary package

Job summary

Huntlee Tavern invites applications for a Gaming Manager to lead the gaming room operations, ensuring exceptional customer service and strict adherence to gaming, liquor, AML/CTF, and WHS policies. The role requires strong leadership and the ability to oversee cash handling and reporting.

Applicants must hold RSA and RCG/RSG certifications (or be able to obtain them) and be available for evenings, weekends, and public holidays in a busy hotel/pub environment with room for career growth.

Qualifications

• Experience in gaming operations, supervision, or venue management.
• Strong knowledge of gaming compliance and responsible gambling requirements.
• RSA and RCG/RSG certification or ability to obtain.

Responsibilities

• Manage daily gaming room operations and staff support.
• Oversee staff rostering, training, and performance.
• Ensure excellent customer service and compliance with policies.
• Monitor gaming machine operations, cash handling, payouts, and reconciliations.
• Prepare reports on gaming operations, revenue, incidents and compliance.
• Collaborate with senior management to improve venue performance.

Skills

Leadership

Customer service

Gaming operations knowledge

Job description

Huntlee Tavern is seeking an experienced and responsible Gaming Manager to join our team. We are looking for someone with strong leadership skills, excellent customer service, and sound knowledge of gaming operations within a hotel/pub environment.

Huntlee Tavern is seeking an experienced and responsible Gaming Manager to join our team. We are looking for someone with strong leadership skills, excellent customer service, and sound knowledge of gaming operations within a hotel/pub environment.

Key Duties

• Manage the daily operations of the gaming room
• Supervise, train, and support gaming and venue staff
• Ensure excellent customer service is delivered to patrons
• Monitor gaming machine operations, cash handling, payouts, and reconciliations
• Maintain compliance with all gaming, liquor, AML/CTF, responsible gambling, WHS, and venue policies
• Ensure responsible conduct of gambling practices are followed at all times
• Handle customer enquiries, complaints, and incidents professionally
• Monitor gaming room presentation, cleanliness, and customer experience
• Assist with staff rostering, performance, and training requirements
• Prepare reports relating to gaming operations, revenue, incidents, and compliance
• Work closely with senior management to improve venue performance

Requirements

Applicants must have:

• Relevant experience in gaming operations, gaming supervision, or venue management
• Strong knowledge of gaming compliance and responsible gambling requirements
• Current RSA and RCG/RSG certification, or ability to obtain
• Strong leadership, communication, and customer service skills
• Good cash handling, reporting, and problem-solving abilities
• Ability to work evenings, weekends, and public holidays as required
• Experience in a hotel, club, pub, or hospitality venue will be highly regarded

• Supportive hotel team environment
• Opportunity to work in a busy and established venue
• Career growth and management development opportunities
• Competitive salary package

Benefits

• Full-time stable employment
• Supportive hotel team environment
• Opportunity to work in a busy and established venue
• Career growth and management development opportunities
• Competitive salary package