GAMING ATTENDANTS

Castello Group; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Job summary

Castello’s Longbeach Hotel in Melbourne is seeking a friendly Gaming and Bar Attendant to join our venue team. You will support gaming cashier duties, bar service, and daily operations while ensuring a clean and compliant environment for patrons.

The role requires experience in hospitality or gaming, accuracy with cash handling, and strong communication. RSA and RSG certifications are required, with flexibility for evenings, weekends, and public holidays.

Qualifications

• Previous gaming, hospitality, or customer-service experience.
• Confidence and accuracy when handling cash.
• Experience using YOURPLAY systems.
• Strong communication and interpersonal skills.
• A friendly, reliable, and team-focused attitude.
• The ability to work responsibly in a busy environment.
• A commitment to maintaining a safe, clean, and compliant venue.
• Current Victorian RSA and Responsible Service of Gambling certifications.
• Flexibility to work evenings, weekends, and public holidays.

Responsibilities

• Deliver friendly, professional, and attentive customer service.
• Perform gaming cashier duties accurately and responsibly.
• Provide bar service and assist with daily venue operations.
• Process cash and other transactions with care and accuracy.
• Assist patrons with the YOURPLAY system when required.
• Keep the gaming room, bar, and surrounding areas clean and welcoming.
• Follow all VGCCC requirements, responsible-gambling obligations, and company procedures.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

RSA certification (Victoria)

Responsible Service of Gambling (RSG)

Tools

YOURPLAY system

Job description

Gaming and Bar Attendant — Castello’s Longbeach Hotel

About the role

Castello’s Longbeach Hotel is looking for a friendly and reliable Gaming and Bar Attendant to join our venue team.

In this customer-facing role, you’ll provide welcoming service across our gaming, cashier and bar areas while helping maintain a clean, safe and enjoyable environment for our patrons. You’ll also support the venue’s daily operations in accordance with VGCCC requirements and company policies.

Key responsibilities

• Deliver friendly, professional, and attentive customer service.

• Perform gaming cashier duties accurately and responsibly.

• Provide bar service and assist with daily venue operations.

• Process cash and other transactions with care and accuracy.

• Assist patrons with the YOURPLAY system when required.

• Keep the gaming room, bar, and surrounding areas clean and welcoming.

• Follow all VGCCC requirements, responsible-gambling obligations, and company procedures.

What we’re looking for

• Previous gaming, hospitality, or customer-service experience.

• Confidence and accuracy when handling cash.

• Experience using YOURPLAY systems.

• Strong communication and interpersonal skills.

• A friendly, reliable, and team-focused attitude.

• The ability to work responsibly in a busy environment.

• A commitment to maintaining a safe, clean, and compliant venue.

• Current Victorian RSA and Responsible Service of Gambling certifications.

• Flexibility to work evenings, weekends, and public holidays.