Futures-Driven Service Design Lead

Service Design Jobs; Sydney; Sur place; AUD 150 000 - 190 000; Plein temps

Résumé du poste

Service Design Jobs is seeking an experienced futures and strategic design practitioner to lead the exploration, design and development of medium- and long-term transport and customer experience strategies. You will apply foresight, systems thinking and design methodologies to envision and test future transport scenarios.

You will synthesize data across social, economic, technological and behavioural domains into clear strategic insights, translate uncertainty into compelling narratives through

Qualifications

• Demonstrated experience in strategic foresight, strategic, service or experience design, trend analysis or scenario planning within complex organisations
• Strong understanding of systems thinking and its application to designing complex, multi modal customer experiences
• Proven ability to translate research, environmental scanning and data into actionable medium to long-term strategies
• Experience developing future-state concepts and prototypes, roadmaps and transition pathways that balance aspiration and feasibility
• Highly developed communication, visualisation and storytelling capability, with confidence engaging senior leaders and diverse stakeholders
• Proven ability to work collaboratively across government, industry, academia and community partners

Responsabilités

• Lead the exploration, design and development of medium and long-term, multi modal transport and customer experience strategies
• Apply strategic foresight, systems thinking and design methodologies to envision and test future transport scenarios
• Use trend analysis, environmental scanning, scenario planning and future casting to anticipate changing community needs
• Synthesize complex data across social, economic, technological and behavioural domains into clear strategic insights
• Translate uncertainty into compelling narratives through visual storytelling, written outputs and immersive facilitation
• Build strong partnerships across government, industry, research and technology sectors to align future directions
• Collaborate with policy, strategy, environment and technology stakeholders to design inclusive and sustainable transport experiences
• Develop and apply scenario planning tools and foresight models to test future concepts against multiple plausible futures
• Embed futures thinking and strategic design capability across the organisation to support long-term adaptability
• Create best practice frameworks, roadmaps and transition plans to guide delivery of future transport experience strategies

Connaissances

Strategic foresight

Strategic design

Trend analysis

Scenario planning

Systems thinking

Data interpretation

Stakeholder engagement

Description du poste

Service Design Jobs is seeking an experienced futures and strategic design practitioner to lead the exploration, design and development of medium- and long-term transport and customer experience strategies. You will apply foresight, systems thinking and design methodologies to envision and test future transport scenarios.

You will synthesize data across social, economic, technological and behavioural domains into clear strategic insights, translate uncertainty into compelling narratives through