Functional Business Analyst

Volkswagen Financial Services Australia Pty Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Volkswagen Financial Services Australia is seeking a Functional Business Analyst to deliver high-quality business analysis across projects and workstreams. You will elicit, analyse and document business needs, support process and solution design, and maintain traceability through delivery, testing and implementation.

You will bridge business stakeholders, delivery teams and technology partners, collaborating with vendors to clarify requirements and ensure delivery-ready backlog items and

Qualifications

• Demonstrated experience delivering business analysis across project delivery, transformation or operational improvement initiatives.
• Experience in working with both business and technology stakeholders in a matrix environment.
• Experience in regulated environments and exposure to enterprise platforms.
• Relevant tertiary qualifications and BA / agile / change certifications are advantageous, with SQL or data interrogation skills beneficial.

Responsibilities

• Build effective relationships with business users, SMEs, product owners, delivery teams and technical specialists.
• Clarify detailed business requirements, process rules and data needs with vendors and technology providers.
• Prepare and maintain detailed requirements artefacts (business and functional requirements, user stories, acceptance criteria, process maps).
• Collaborate with project managers, architects and testers to translate requirements into backlog items and tasks.
• Provide hands-on analysis support through build, integration, testing and deployment.

Skills

Business analysis

Requirements elicitation

Process analysis

Documentation

Traceability

Stakeholder engagement

Agile/Hybrid

JIRA/Confluence

Visio

Excel

Microsoft 365

Change management

Education

Tertiary qualifications

BA / agile / change certifications

Tools

JIRA

Confluence

Visio

Excel

Microsoft 365

Job description

Volkswagen Financial Services Australia Pty Limited – Chullora NSW

Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.

We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.

The Functional Business Analyst, will be responsible for delivering high-quality business analysis for assigned projects, workstreams or feature scopes by eliciting,analysingand documenting business needs, supporting process and solution design andmaintainingtraceability through delivery,testingand implementation.

The role acts as the day-to-day bridge between business stakeholders, deliveryteamsand technology partners, applying agreed methods and escalating matters that require broader program or enterprise alignment. On larger or more complex initiatives, the role works under the direction of the Lead Business Analyst whileretainingownership of detailed analysis outputs forallocatedscope.

Stakeholder Engagement

• Build effective relationships with business users, SMEs, product owners, delivery teams and technical specialists to understand detailed business needs.
• Work closely with vendors and technology providers at a working level to clarify detailed business requirements, process rules and data needs.
• Communicate clearly with stakeholders atdifferent levelsand document decisions, assumptions,issuesand changes.

Requirements & Analysis

• Prepare andmaintaindetailed requirements artefacts for assigned scope, including business and functional requirements, user stories, acceptance criteria, process maps, business rules, datamappingsand functional specifications asappropriate.

Process Design, Solution & Delivery Support

• Analysecurrent-state processes, workflows, controls, customerjourneysand operational practices within assigned scope toidentifyinefficiencies, gaps, manualworkaroundsand improvement opportunities.
• Collaborate with project managers, the Lead BA, architects, SMEs,testersand vendors to ensure detailed requirements are translated into delivery-ready backlog items, designinputsand implementation tasks.
• Provide hands-on analysis support through build, integration, testing and deployment, including cutover inputs, work instructions and reference materials where required.
• Prepare andmaintainanalysisartefacts in line with agreed delivery frameworks,governanceand change control requirements.
• Identifyrisks, issues, assumptions and dependencies within assigned scope, address what can be managedlocallyand accelerate broader matters accordingly.
• Incorporate feedback, resolve ambiguities and ensure documentation is fit forpurposefor build, testing and implementation.

Business Readiness Support

• Support system, integration and user acceptance testing by clarifying requirements, triaging defects, verifying expectedoutcomesand assessing whether issues affect process design, businessrulesor acceptance criteria.
• Contribute to business readiness through process impact analysis, training inputs, support documentation, cutoverconsiderationsand transition support.

Skills & Capabilities

• Strong hands-on business analysis capability across project and change initiatives, includingrequirementselicitation, process analysis,documentationand traceability.
• Strong communicationand facilitation skills, with the ability to engage working-level stakeholders and translate detailed business needs into structured, delivery-ready artefacts.
• Good judgement,organisationandprioritisationskills, with the ability to manage assigned scope effectively and accelerate where broader alignment isrequired.
• Familiarity with JIRA / Confluence, Visio,Exceland Microsoft 365 suiteremainsimportant, with process modelling and requirements toolsadvantageous.
• Understanding of change impacts, business readiness and implementation support activities is desirable.

Education/Training/Experience

• Demonstratedexperience delivering business analysis across project delivery,transformationor operational improvement initiatives, including requirements, process analysis, solution support,testingand implementation activities.
• Experience working with both business and technology stakeholders in a matrix environment and supporting delivery in Agile, Waterfall or hybrid settings.
• Experience in regulated environments and exposure to enterprise platformsremaindesirable.
• Relevant tertiary qualifications and BA / agile / change certifications areadvantageous, with SQL or data interrogation skills beneficial.

Are you Driven by More?

When you join Volkswagen Financial Services Australia you become part of a professional and dynamic team structure that is the foundation for the company's current and future success. You will also be offered a competitive salary, the chance to contribute to our success and the opportunity to grow your career within a global brand.

Volkswagen Financial Services Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.