Fully Remote Travel Support Specialist

Heidelbergmaterials; Town Of Port Hedland; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote position

Comprehensive training

Travel-related perks and discounts

Growth opportunities

Supportive remote team

Job summary

Employment Hero is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

The ideal candidate will have strong customer service skills, be highly organized, and comfortable working independently in a remote environment.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Comfortable working independently in a fully remote role.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service

Organized

Detail-oriented

Remote work capable

Learn systems

Travel enthusiasm

Job description

Employment Hero is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

The ideal candidate will have strong customer service skills, be highly organized, and comfortable working independently in a remote environment.