Full-Time Senior Pharmacy Assistant / Dispensary Technician – Level 3/4

Emerald Superclinic Pharmacy; Emerald; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Generous staff discounts

Employee Assistance Program (EAP)

Corporate discounts on private health

Job summary

Emerald Superclinic Pharmacy is seeking an experienced Senior Pharmacy Assistant / Dispensary Technician to join our team in a full-time, on-site role in Emerald, QLD. You will work closely with the Pharmacist in Charge to support day-to-day retail operations, dispensary tasks and store administration, delivering high-quality patient care and service.

This senior position emphasizes mentoring junior staff, managing stock, processing invoices and banking, and upholding merchandising standards to

Qualifications

• Previous community pharmacy experience is essential.
• Experience working within a dispensary and/or relevant dispensary technician training.
• Operating at, or capable of operating at, a Pharmacy Assistant Level 3 or Level 4.
• Strong customer service focus and enjoys helping people.
• Organised and able to prioritise effectively.
• Able to take responsibility for day-to-day retail and administrative tasks.

Responsibilities

• Deliver exceptional customer service and build strong relationships with patients and the community.
• Assist patients with their health and wellbeing needs and refer appropriately to the pharmacist.
• Work with the Pharmacist in Charge to support high-quality patient care.
• Support dispensary workflow under pharmacist supervision.
• Coordinate day-to-day retail activities of the pharmacy.
• Provide guidance and support to junior pharmacy assistants.
• Maintain high standards of merchandising, store presentation and promotional execution.
• Coordinate stock ordering, rotation, inventory control and stocktake activities.
• Process invoices, credits and associated paperwork.
• Maintain customer accounts and assist with account queries.
• Complete cash reconciliation, banking and associated administrative tasks.
• Prepare routine reports for the Pharmacist in Charge and Pharmacy Owner.
• Monitor daily retail performance and identify discrepancies.

Skills

Customer service

Community pharmacy experience

Dispensary experience

Leadership / mentoring

Stock control

Invoicing & banking

Cash reconciliation

Communication with pharmacists

Organised / prioritisation

Education

Pharmacy Assistant Level 3/4

Job description

Full-Time Senior Pharmacy Assistant / Dispensary Technician – Level 3/4

Emerald Superclinic Pharmacy – Emerald QLD

Emerald Superclinic Pharmacy is looking for an experienced Senior Pharmacy Assistant / Dispensary Technician to join our team in a full-time position.

This is a key onsite role for someone who is passionate about exceptional customer service and patient care, enjoys responsibility and is confident supporting the day-to-day operations of a community pharmacy.

Working closely with the Pharmacist in Charge and Pharmacy Owner, you will be a key senior member of the pharmacy team, with responsibility across day-to-day retail operations, dispensary support and store administration.

About the role

Your number one priority will be to provide a welcoming, professional and helpful experience for every patient and customer.

You will also:

• Deliver exceptional customer service and build strong relationships with our patients and community

• Assist patients with their health and wellbeing needs and refer appropriately to the pharmacist

• Work closely with the Pharmacist in Charge to support high-quality patient care

• Support dispensary workflow under pharmacist supervision

• Coordinate the day-to-day retail activities of the pharmacy

• Provide guidance and support to junior pharmacy assistants

• Maintain high standards of merchandising, store presentation and promotional execution

• Coordinate stock ordering, stock rotation, inventory control and stocktake activities

• Process invoices, credits and associated paperwork

• Maintain customer accounts and assist with account queries

• Complete cash reconciliation, banking and associated administrative tasks

• Prepare routine reports and provide information to the Pharmacist in Charge and Pharmacy Owner

• Monitor day-to-day retail performance, identify discrepancies and elevate issues where required

• Ensure operational and administrative processes are completed accurately and on time

• Identify opportunities to improve workflow, service and the overall patient experience

About you

Previous community pharmacy experience is essential.

We are looking for someone who:

• Has a strong customer service focus and enjoys helping people

• Has solid community pharmacy experience

• Has experience working within a dispensary and/or relevant dispensary technician training

• Is operating at, or capable of operating at, a Pharmacy Assistant Level 3 or Level 4

• Is confident taking responsibility for day-to-day retail and administrative tasks

• Is organised and able to prioritise effectively

• Has strong stock control, merchandising and retail skills

• Is comfortable with invoicing, customer accounts, banking and routine reporting

• Communicates well with pharmacists, team members, and patients

• Is reliable, proactive and able to work with minimal supervision

• Takes pride in maintaining high standards and following through on responsibilities

What we offer

• A varied senior role working closely with the Pharmacist in Charge and Pharmacy Owner

• The opportunity to use your experience across customer service, dispensary, retail and pharmacy operations

• A supportive, patient-focused community pharmacy environment

• Generous staff discounts

• Employee Assistance Program (EAP)

• Corporate discounts on private health insurance

• Opportunities to continue developing your skills and experience within community pharmacy

Why join Emerald Superclinic Pharmacy?

We believe community pharmacy is about more than simply supplying medicines.

Our focus is on improving health, inspiring wellbeing and connecting our community, and we are committed to providing exceptional care while creating a supportive and professional environment for our team.

This role offers the opportunity to become a trusted senior member of the pharmacy team, work closely with the Pharmacist in Charge and play an important role in the day-to-day operation of the pharmacy.

If you are an experienced pharmacy assistant or dispensary technician looking for a full-time role with greater responsibility, variety and the opportunity to make a meaningful contribution to your pharmacy and community, we would love to hear from you.