Full-Time Pool Shop Assistant / Co-ordinator

Pool Tek; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

Pool Tek in Carindale, QLD, is seeking a permanent full-time Pool Shop Assistant to join our in-store team. You’ll be the face of the store, handling customer service, basic water testing, quoting and invoicing, stock management, and light lifting, with on-site training provided.

This role offers year-round security, a Monday–Friday roster with some Saturdays, opportunities for career growth, and a supportive team culture in Brisbane's eastern suburbs.

Qualifications

• Customer service skills and friendly communication with locals.
• Ability to assist with water analysis and explain results to customers.
• Accurate arithmetic for chemical dosages based on pool volumes.

Responsibilities

• Greeting customers and processing POS transactions.
• Running computerized water tests and explaining results.
• Quoting and invoicing customers.
• Stock management and receiving deliveries.
• Heavy lifting of 20 kg bags/drums.
• Maintaining shop presentation and cleanliness.

Skills

Customer service

Physical fitness

Detail-oriented

Reliability

Driver's licence

Job description

Full-Time Pool Shop Assistant / Co-ordinator

POOL TEK Full-Time Pool Shop Assistant / Co-Ordinator

Carindale, QLD

$55,000 - $70,000 per annum + Super (depending on experience)

Full-Time | Monday - Friday (some Saturdays required)

About Us

At Pool Tek we are a trusted, locally owned pool care specialist operating for 25 years keeping Carindale and Brisbane's eastern suburbs swimming safely all year round. We pride ourselves on friendly, expert advice and top-tier customer service. As we head into the peak swim season, we are looking for a reliable, permanent Full-Time Pool Shop Assistant to become a core member of our in-store team.

The Role

This isn't just a summer casual gig-it is a permanent career opportunity. As the face of our store, you will handle a dynamic mix of customer service and hands-on technical support. Don't worry if you don't know the exact chemistry yet-if you have a great attitude and love helping people, we will train you on the rest!

Your daily responsibilities will include:

• Customer Service: Greeting local residents, answering phone enquiries, and processing point-of-sale (POS) retail transactions.
• Water Analysis: Running computerised water tests and clearly explaining chemical balance results to pool owners.
• Quoting and Invoicing
• Stock Management: Ordering stock, keeping shelves fully loaded, merchandising products, and receiving deliveries.
• Heavy Lifting: Safely loading heavy stock (such as 20kg salt/mineral bags and chlorine drums) into customer vehicles.
• Shop Presentation: Keeping the retail floor and water-testing station clean, organised, and professional.

What We Are Looking For:

• The Ultimate People Person: You are genuinely friendly, approachable, and enjoy building relationships with regular local customers.
• Physically Fit & Capable: You are comfortable standing for long periods and repeatedly lifting up to 20kg bags/drums safely.
• Detail-Oriented & Good with Numbers: You can follow instructions precisely to calculate chemical dosages based on pool volumes.
• Reliable & Available: Commitment to a permanent full-time roster, which includes working some Saturdays (our busiest day of the week).
• Valid Open Driver's Licence: Required for occasional stock runs or to assist our mobile tech team if needed.
• Bonus Points: Previous retail, hospitality, or hardware store experience is highly regarded.

What's in It for You?

• Year-Round Job Security: A permanent full-time position with stable income, annual leave, and sick leave.
• Comprehensive Training: Learn highly valuable, industry-specific skills in pool water chemistry and equipment troubleshooting.
• Great Team Culture: Work in a supportive, fun, and fast-paced environment right here in Carindale.
• Career Growth: Opportunities to transition into store management or train as a mobile Pool Service Technician down the track.