Full-Time Medical Receptionist — Front Desk & Billing

Doctors&Co; South Lismore; On-site; AUD 50,000 - 60,000; Full time

Job summary

Doctors and Co. in Lismore, NSW, is seeking a friendly Medical Receptionist to join our growing healthcare team at Lismore Doctors.

You will greet patients, check in, answer questions, process payments, and schedule appointments while keeping records organized and ensuring a welcoming environment. You will work at the front desk, support daily operations, manage confidential information, and liaise with clinicians and staff.

Qualifications

• At least 1 year experience as a Medical Receptionist in a medical practice.
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR).
• Demonstrated strong organisational and problem solving skills
• Demonstrated ability to multitask in a fast paced environment
• Excellent written and verbal communication with internal and external stakeholders

Responsibilities

• Open and Close clinic as per set procedure
• Greet patients and other callers in a professional and courteous manner
• Make appointments for patients
• Ensure medical records are managed confidentially and efficiently
• Accurately process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
• Attend to patient enquiries
• Check and handle internal emails
• Fill in the roster when staff is away, on holidays and sick leave
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
• At all times maintain confidentiality of patient personal and financial information
• Complete recalls
• Support the day to day operations of the medical centre
• Exceptional customer service and teamwork skills

Skills

Teamwork

Medical software

Organisation

Communication

Multitasking

Tools

BEST PRACTICE/MEDICAL DIRECTOR

Job description

Doctors and Co. in Lismore, NSW, is seeking a friendly Medical Receptionist to join our growing healthcare team at Lismore Doctors.

You will greet patients, check in, answer questions, process payments, and schedule appointments while keeping records organized and ensuring a welcoming environment. You will work at the front desk, support daily operations, manage confidential information, and liaise with clinicians and staff.