Part Time Customer Service & Sales Consultant CAIRNS

Telstra; Cairns Regional; Sur place; AUD 47 000 - 50 000; Plein temps

Avantages offerts par ce poste

Parental leave

Extra day off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave

Discounts

Superannuation

Learning programs

Résumé du poste

Telstra is hiring a Retail Customer Service & Sales Consultant to help customers find the right tech solutions and enhance their lives. You’ll become the trusted expert in-store, delivering exceptional experiences and guidance across Telstra products and services.

You will join a dynamic team, aiming to meet sales targets and KPIs while supporting store goals and customer satisfaction in a fast-paced retail environment.

Qualifications

• Excellent communication with customers and teammates.
• Ability to tailor solutions for individual customers.
• Proven drive to meet or exceed sales targets and KPIs.
• Willingness to learn about products and services.
• Positive attitude and resilience in busy retail environments.
• Customer-facing experience is a plus but not required.

Responsabilités

• Deliver exceptional customer experiences by helping customers choose products and services.
• Stay up-to-date with Telstra gadgets and services to provide informed guidance.
• Aim to meet and exceed sales targets while keeping customers connected.
• Collaborate with team to create a welcoming, supportive store environment.

Connaissances

Communication

Solutions focus

Sales mindset

Learning mindset

Resilience

Customer-facing experience

Description du poste

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company-we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store-you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary And Benefits

• Hourly Rate: $34.36 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave-do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!

Join Us At Telstra Retail

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!