Full-Time Booking & Customer Service Specialist

Kelsian Group; Cleveland; Hybrid; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Staff discounts

Career development

Job summary

SeaLink South East Queensland (SEQ) is seeking a Permanent Full-Time Reservation Consultant in Cleveland, QLD. You will deliver high-quality customer service, process bookings accurately, and handle tickets for ferries and vehicle check-ins, across three terminals.

The role requires flexibility to operate on weekends and public holidays. Join an award-winning ASX-listed group within the Kelsian family, offering staff discounts and career development opportunities while contributing to operations

Qualifications

• Previous experience in a fast-paced customer service role is advantageous.
• Exceptional verbal and written communication across a diverse customer base.
• Excellent time management and ability to prioritise under pressure.
• Willingness to rotate across three terminals at Cleveland, Redland Bay and Dunwich.
• Ability to work independently and as part of a team.
• Reliable and adaptable to changing business needs.
• Experience in a dynamic environment with multitasking and clear objectives.
• Advanced computer literacy with Microsoft Office skills.
• Desirable: experience in the tourism industry.

Responsibilities

• Process bookings accurately and deliver exceptional customer service.
• Handle phone, email and face-to-face interactions with customers.
• Manage ticket sales, ferry bookings and vehicle check-ins.
• Be available to work on rosters including weekends and public holidays.
• Collaborate across terminals to ensure smooth operations.

Skills

Customer service

Communication

Time management

Multitasking

Reliability

Teamwork

Independence

Tools

Microsoft Office

Job description

SeaLink South East Queensland (SEQ) is seeking a Permanent Full-Time Reservation Consultant in Cleveland, QLD. You will deliver high-quality customer service, process bookings accurately, and handle tickets for ferries and vehicle check-ins, across three terminals.

The role requires flexibility to operate on weekends and public holidays. Join an award-winning ASX-listed group within the Kelsian family, offering staff discounts and career development opportunities while contributing to operations