Full-Cycle Psychiatric Medical Billing & Revenue Cycle Specialist

Jobgether; Australia; À distance; AUD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Weekly payments

40 hours per week

Free training

Ongoing support

Professional community

Opportunity for other roles

International client exposure

Résumé du poste

Jobgether is listing this opportunity on behalf of a partner company that manages applications. They seek a Full-Cycle Psychiatric Medical Billing & Revenue Cycle Specialist based in Australia to support a Texas-based mental health practice.

You will handle claims processing, payment posting, AR follow-up, and collections using eClinicalWorks (eCW). Remote work is supported, with a 40-hour workweek and standard business hours. Strong communication and attention to detail are essential.

Qualifications

• 2–3 years of hands-on medical billing and full-cycle revenue cycle management.
• Recent experience in psychiatric, behavioral health, or mental health billing.
• Experience with eClinicalWorks (eCW) billing functions.
• Experience handling patient and insurance billing.
• Knowledge of Medicare Part B billing.
• Strong understanding of psychiatric CPT and ICD-10 codes.
• HIPAA knowledge with training or certification.
• Proficiency in Excel for revenue cycle reporting.
• Excellent English communication.
• Familiarity with electronic claims systems and payer portals.
• Proficient in Microsoft Office / Google Workspace.

Responsabilités

• Manage full-cycle psychiatric and behavioral health medical billing.
• Review claims, balances, and billing records for accuracy.
• Investigate denied or underpaid claims and assist with corrections and appeals.
• Maintain payment records and AR information.
• Apply ICD-10 and CPT codes per payer requirements.
• Use eCW to navigate accounts, review claims, generate statements and billing reports.
• Follow procedures for claim corrections and insurance follow-up.
• Respond to patient inquiries and communicate with insurers.
• Explain statements, copays, deductibles, and balances clearly.
• Follow up on outstanding balances and payment arrangements.
• Verify patient identity and protect privacy.
• Communicate empathetically with patients and escalate as needed.
• Prepare and review AR, claims, payments, and billing performance reports.
• Extract and analyze billing information with Excel.
• Identify discrepancies and overdue balances needing attention.
• Coordinate with staff and external providers for workflows.
• Participate in billing meetings and apply training updates.
• Maintain documentation of billing activities and changes to processes.
• Meet service timelines and deliverables per independent contractor agreement.

Connaissances

Medical billing

Revenue cycle management

English communication

Remote work

Microsoft Excel

Outils

eClinicalWorks (eCW)

Microsoft Excel

Office / Google Workspace

Description du poste

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Full-Cycle Psychiatric Medical Billing & Revenue Cycle Specialist based in Australia. This is an opportunity for an experienced medical billing professional to support the revenue cycle operations of a mental health practice based in Texas. You will manage a broad range of psychiatric and behavioral health billing activities, from claims processing and payment posting to accounts receivable follow-up and collections. Working primarily with eClinicalWorks (eCW), you will help maintain accurate patient accounts, resolve billing discrepancies, and support timely reimbursement. The role also involves communicating directly with patients and insurance representatives, requiring professionalism, empathy, and strong attention to detail. You will collaborate remotely with administrative staff, practice management, and external billing partners while working independently in a structured, full-time environment.

Accountabilities

• Support full-cycle psychiatric and behavioral health medical billing, including claims management, payment posting, accounts receivable, and collections.
• Review claims, patient balances, billing records, and outstanding account issues to ensure accuracy and timely resolution.
• Investigate rejected, denied, or underpaid claims and assist with corrections, resubmissions, and appeals.
• Maintain accurate payment records, accounts receivable information, collection notes, and patient account updates.
• Apply relevant ICD-10 and CPT codes, payer guidelines, and psychiatric billing requirements when reviewing and processing billing information.
• Use eClinicalWorks (eCW) to navigate patient accounts, review claims and balances, generate patient statements, and access billing reports.
• Follow established procedures for claim corrections, account adjustments, insurance follow-up, and billing documentation.
• Respond to patient billing inquiries and communicate with insurance representatives regarding claims, balances, and payment status.
• Explain patient statements, copayments, deductibles, outstanding balances, and routine billing questions clearly and professionally.
• Follow up on outstanding patient balances and approved payment arrangements.
• Verify patient identity before discussing protected health information and handle sensitive financial and medical information in accordance with privacy requirements.
• Communicate calmly and empathetically with frustrated or distressed patients, escalating complex or disputed billing matters when appropriate.
• Prepare and review accounts receivable, claims, payment, and billing performance reports.
• Extract, organize, and analyze billing information using Microsoft Excel and other approved reporting tools.
• Identify discrepancies, overdue balances, and unresolved claims requiring further attention.
• Coordinate with the practice manager, administrative staff, and external billing providers to maintain efficient workflows.
• Participate in relevant billing meetings, follow up on assigned action items, and apply training updates accurately.
• Maintain clear documentation of billing activities, account updates, outstanding issues, and changes to established processes.
• Meet agreed service timelines, deliverables, communication standards, and other requirements defined in the independent contractor agreement.

Requirements

• At least 2-3 years of hands-on medical billing and full-cycle revenue cycle management experience.
• Recent experience in psychiatric, behavioral health, or mental health billing is required and strongly preferred.
• Demonstrated hands-on experience with eClinicalWorks (eCW) billing functions.
• Experience managing both patient-related and insurance-related billing matters.
• Practical knowledge of Medicare Part B billing requirements.
• Strong understanding of psychiatric CPT and ICD-10 codes, payer requirements, and behavioral health billing processes.
• Knowledge of HIPAA requirements, supported by documented training or certification.
• Experience with payment posting, claim denials, accounts receivable follow-up, and collections.
• Proficiency in Microsoft Excel, particularly for revenue cycle reporting and organizing billing data.
• Excellent spoken and written English, with strong communication skills for interacting with patients and insurance representatives. A native or near-native level of English is required.
• Familiarity with electronic claims systems, payer portals, medical billing and reporting tools, email platforms, and business communication applications.
• Working knowledge of Microsoft Office and/or Google Workspace.
• Strong technical reliability and the ability to work consistently in a remote environment.
• Excellent attention to detail, organization, and accuracy when handling patient financial information.
• Ability to work independently, learn new procedures quickly, retain instructions, and apply feedback effectively.
• Professional phone etiquette, active listening skills, and the ability to remain calm and empathetic when handling sensitive or challenging conversations.
• Dependability, punctuality, and a strong commitment to meeting deadlines and maintaining consistent attendance.
• Availability to work a dedicated 40-hour weekly schedule, Monday through Friday, from 7:00 AM to 4:00 PM Central Time.

Benefits

• Competitive independent contractor rates.
• Weekly payments.
• Fully remote work arrangement.
• Full-time engagement of 40 hours per week, Monday through Friday.
• Free training and opportunities for professional upskilling.
• Ongoing support and guidance throughout the engagement.
• Access to a supportive professional community.
• Opportunities to be considered for other available contractor roles.
• Opportunity to work with an international client and support the operations of a US-based mental health practice.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.