Fulfilment Shift Assistant Manager

Woolworths Group; City of Brisbane; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Team discounts

Rewards program

Parental Leave

Job summary

Woolworths Group’s WooliesX fulfilment team in Brisbane is hiring a Fulfilment Shift ADM to lead daily picking and packing sessions, uphold safety, and deliver fresh products on time.

You’ll work with the CFC Fulfilment Manager, coach team members, manage rostering, and drive continuous improvement while maintaining 100% safety and quality standards.

Qualifications

• Experience working in the Online Department or e-commerce fulfilment environments.
• Background in retail with a focus on support functions and customer orders.
• Knowledge of inventory control, replenishment, and stock accuracy.
• Familiarity with online order fulfilment systems and processes.
• Strong written and verbal communication abilities.
• Proven ability to manage time and organise tasks effectively.
• Experience coaching and developing team members.

Responsibilities

• Lead day-to-day operations within the fulfilment department.
• Collaborate with the Fulfilment Manager on BAU tasks and improvements.
• Ensure safety and food safety standards are followed at all times.
• Support payroll processes for timely team payments.
• Coordinate with product teams to ensure fresh products and complete orders.
• Partner with peers across CFCs to drive growth and improvements.
• Assist with rostering, training, and capability building.

Skills

Online department experience

Retail experience

Inventory management

Order fulfilment processes

Communication skills

Time management

Coaching capability

Job description

Roster option 1
Start dayEnd dayStart timeEnd timeSundayThursday3:00 PM12:00 AM

• Work with a team that supports growth and career development
• Great team benefits, stability and career pathways
• Supportive and inclusive team

What We're Like

As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers. We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

About The Role

As the Fulfilment Shift ADM you will assist in leading the fulfilment team in safely completing all picking and packing sessions while ensuring a positive team experience. The role also focuses on supporting a customer and team first approach, delivering the freshest products and complete orders for each customer. As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process.

What You'll Do

• Assist in managing day-to-day operations within the department.
• Partner with the CFC Fulfilment Manager (Day) on business-as-usual tasks and exploring new opportunities.
• Support full adherence to safety and food safety standards, maintaining 100% compliance at all times.
• Assist in ensuring payroll processes are followed for timely and accurate team payments.
• Work with the product team to ensure fresh products and complete orders.
• Support growth and improvements by collaborating with peers across CFCs and the broader business.
• Assist with team rostering, training, and capability building, ensuring compliance with EA and training requirements.
• Support the coaching and development of team members to nurture future talent

What You'll Bring

• Experience in working within the Online Department.
• Proven background in retail roles with a focus on support functions.
• Understanding of online order fulfilment processes and systems.
• Knowledge of inventory management, production, and replenishment practices.
• Strong written and verbal communication skills.
• Effective in time management, planning, and organising tasks.
• Ability to assist in coaching and engaging team members.
• Experience in using computers, digital tools, and resources for daily operations.

What You'll Experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
• Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.
Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.
Discover more opportunities with Woolworths Group