Fulfilment Team Member (AM)

Woolworths Supermarkets; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Team discounts

Rewards program

Parental Leave provisions

Job summary

Woolworths Group in Melbourne is seeking a Fulfilment Team Member to pick quality items for online orders with accuracy and care. This physically demanding role requires lifting up to 20 kg and adherence to safety standards while delivering a great customer experience.

You’ll join a supportive team with genuine growth pathways, attractive team discounts, rewards programs, and parental leave provisions as part of a flexible, inclusive workplace culture that values everyday impact.

Qualifications

• Experience in fast-paced retail or online order picking.
• Excellent attention to detail and accuracy.
• Willing to perform physically demanding tasks (lift up to 20 kg).
• Customer-first mindset and reliability.

Responsibilities

• Efficiently select and pack groceries for online orders.
• Communicate order details and substitutions with customers.
• Inspect products for quality and freshness.
• Follow safety protocols during shifts.

Skills

Customer service mindset

Teamwork

Flexible and adaptable

Job description

Work with a team that supports growth and career developmentGreat team benefits, stability and career pathwaysSupportive and inclusive teamEndless possibilities with Woolworths GroupWe're a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - 'to create better experiences together for a better tomorrow.'Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.About the roleAs a Fulfilment Team Member, your main responsibility will be ensuring you pick quality products with accuracy for online customer orders.This role best suits a candidate that enjoys working in a physically demanding and repetitive role. This role will require the successful applicants to lift up to 20 kgs repetitively throughout the duration of their shift.As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process.What you'll doEfficiently select and pack grocery items for online orders, ensuring accuracy and adherence to customer specifications.Communicate with customers regarding order details, substitutions, and any special requests to ensure a positive shopping experience.Inspect products for quality, freshness, and expiration dates to meet company standards of excellence.Organise items for easy retrieval and packing, ensuring orders are completed in a timely manner.Utilise our online shopping platform and inventory management systems to process orders accurately.Follow all safety protocols and guidelines to ensure a safe working environment.What you'll bringGenuine passion for food & shoppingCustomer first mentalityLove of teamwork and growing with othersFlexible and adaptable to changeWilling to work and reliableWhat you'll experienceTeam discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven workA global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business networkParental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation LeaveEndless possibilities with Woolworths GroupWe're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.Everyone belongs Woolworths GroupWe believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.