Fulfilment Operations Co-worker

IKEA; City of Melbourne; On-site; AUD 40,000 - 61,000; Part time

Benefits offered by this job

5 weeks’ Paid Annual Leave

Paid Parental Leave

Family & Community Leave

24/7 Employee Assistance Program

15% Co-worker discount

Co-worker uniform provided

Free Co-worker parking

Novated leasing

EV subscription options

Superannuation salary sacrifice

Fitness Passport membership

Bonus programme (where eligible)

Co-worker Loyalty programme

Job summary

IKEA Australia in Melbourne is seeking a Fulfilment Operations Co-worker to join our busy team. These are temporary, part-time roles supporting picking, packing, handouts, and order support to help deliver fast, accurate service to customers.

You'll work a rotating roster from early mornings into evenings, including weekends, with 40 hours per fortnight. Training is provided and safety is our priority.

Qualifications

• Experience in warehouse, logistics, or retail operations.
• Ability to work in a rotating roster and weekends.
• Customer-focused with strong service skills.
• Physically capable of lifting and manual handling.
• Comfortable using handheld devices and inventory systems.

Responsibilities

• Picking, packing and checking products for in-store or online orders.
• Hand out Click & Collect orders, organise deliveries and resolve issues.
• Monitor inventory levels, conduct stock counts and investigate discrepancies.
• Move and handle goods safely using pallet jacks and other equipment.
• Restock furniture and home furnishing products.
• Use handheld devices and inventory systems to manage stock movements.
• Maintain clean, safe warehouse and sales floor areas.
• Follow IKEA safety procedures and operational standards.

Skills

Warehouse experience

Customer service

Attention to detail

Communication

Organised

Safety awareness

Tools

Handheld devices

Inventory management systems

Job description

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• $29.65 per hour base rate (Monday to Friday, 7:00am to 6:00pm)
• $44.49 per hour Sunday rate (9:00am to 11:00pm), plus above-award pay and applicable penalty rates, including weekends and public holidays
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts across retailers and service providers)
• Novated leasing and EV subscription options
• Superannuation salary sacrifice
• Fitness Passport membership available
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information

• These positions are temporary part-time roles, supporting tasks such as picking and preparing customer orders for handout or delivery & customer order support. These roles offer 40 hours per fortnight and work on a rotating roster between 6:00am and 9:30pm.
• Positions available in early morning stock replenishment are a mix of permanent part time and temporary part-time contracts, offering 40 hours per fortnight. You will work on a rotating roster between 2am- 12pm.
• Availability to work 3 out of every 4 weekends, including both Saturday and Sunday
• The temporary contracts are scheduled to conclude in February 2027.

About this work area

As a Fulfilment Operations Co-worker your responsibilities will include, but are not limited to:

• Picking, packing and checking of products in line with in-store and/or online customer orders within set KPIs.
• Hand out Click & Collect orders, organise deliveries, and resolve order-related issues.
• Monitoring inventory levels, conducting stock counts and investigating discrepancies to help maintain inventory accuracy.
• Moving and handling goods safely using equipment such as pallet jacks and other material-handling equipment.
• Restocking furniture and home furnishing products, from smaller accessories through to larger flat-packed items.
• Using handheld devices and digital systems to manage stock movements and replenishment tasks.
• Maintaining clean, organised and safe warehouse and sales floor areas.
• Following IKEA safety procedures, operational standards and ways of working at all times.

We're looking for people who enjoy staying active, working as part of a team and delivering great results in a fast-paced environment.

November to January is one of IKEA's busiest trading periods. To support our customers during this time, we prefer co-workers not to plan holidays during these months and to maintain availability throughout the peak period.

You are or have:

• Experience in warehouse, logistics, replenishment, retail or other operational environments (highly regarded but not essential).
• A collaboratively mindset and can communicate confidently with co-workers across different teams.
• Strong attention to detail and takes pride in completing tasks accurately.
• A customer-focused approach, with strong customer service skills and a genuine motivation to create positive customer experiences.
• Organised, reliable and able to prioritise competing tasks effectively.
• Physically capable of repetitive lifting, manual handling, bending and moving stock safely throughout a shift.
• Comfortable using digital tools, handheld devices and inventory management systems.
• A strong commitment to workplace safety and following established processes.