Fulfillment Operations Manager

Vertiv; Sydney; On-site; AUD 150,000 - 230,000; Full time

Job summary

Vertiv seeks a senior Operations Manager to lead the CMO Enterprise and Channel team, ensuring seamless order entry through to delivery, commissioning services and invoicing. You will liaise with internal departments and suppliers to optimise processes and customer satisfaction.

The role requires extensive leadership experience, strong communication, and a track record of delivering on targets with a focus on continuous improvement and operational excellence.

Qualifications

• Minimum 10 years’ experience in the field.
• Proven leadership of sales operations teams and cross-functional collaboration.
• Strong written and verbal communication skills.

Responsibilities

• Oversee review of customer orders, stock allocation and order delivery.
• Coordinate with internal departments, suppliers and customers to ensure timely service.
• Manage end-to-end invoicing and forecasting for outgoing orders.
• Provide timely reporting for monthly/quarterly meetings and KPI tracking.
• Lead and develop the Sales Operations team to meet targets and drive improvements.
• Ensure compliance with WHS, environment and quality obligations.

Skills

Team leadership

Coaching

Communication skills

Presentation skills

Customer service

Tools

ERP systems

Job description

Job Description

Position Summary/Objectives of Incumbent:

The purpose of this position is to manage the CMO Enterprise and Channel team to ensure total customer satisfaction. Specifically in the process from the point of Order Entry to the point of final delivery and commissioning services and invoicing of customer.

Job Description

Position Summary/Objectives of Incumbent:

The purpose of this position is to manage the CMO Enterprise and Channel team to ensure total customer satisfaction. Specifically in the process from the point of Order Entry to the point of final delivery and commissioning services and invoicing of customer.

Key Responsibilities

Operational Execution

• Manage and supervise the review of customer purchase orders including stock allocation.
• Manage and supervise the ongoing maintenance of existing orders. In addition, receipting and allocation of all non-inventory items.
• Liaising with all internal departments, suppliers, and customers.
• Co-coordination of all deliveries to site and liaising with internal/external contractors for service activities.
• Manage and supervise ongoing Customer Support via incoming phone calls and emails relating to orders placed.
• Liaise with all members of the CMO, Projects, Order management & Sales teams and provide any assistance as required to facilitate timely and efficient solutions for customers.
• To meet forecasted targets for outgoing sales monthly.
• Definition and tracking of all outstanding sales orders.
• Invoicing of all orders correctly and to customer requirements.
• Provide an accurate and on time statistical reporting for various monthly/quarterly meetings.
• Liaising with customers and suppliers.Project co-ordination.
• Management of stock including product and parts.
• Ensure the CMO team achieves its KPI’s and objectives.
• Manage and supervise RDSL/PDSL and OTIF YOY improvements to meet global targets.
• Manage LCC Administration
• Manage receipt of goods into ANZ

People Management

• Attract, develop, and retain a highly competent and motivated Sales Operations team.
• Agree objectives & KPI’s with direct reports and provide monthly feedback & performance management.
• Coach team members to achieve performance objectives & develop individual competence.
• Foster teamwork/cohesiveness across the team.

Continuous Improvement

• Review processes and procedures regularly ensuring team can work efficiently.

WHS, Environment & Quality

• Comply with all Work, Health & Safety, Environment and Quality obligations.
• Actively promote safety in the workplace

Education/Qualification

• Minimum 10 years’ experience in the field

Specialist Knowledge

• Knows about how organisations work.
• Understanding of the market, industry, and legislative obligations under which we operate.
• Knows essential business and financial policies, procedures and practices and their impact on the operations of the organisation.

Practical Experience

• Team leadership & coaching skills
• Computer literacy
• Good written & verbal communication skills
• A consistently high standard of presentation

Personal Characteristics

• Ability to work under pressure.
• Excellent time management
• Strong customer service ethic

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]

About The Team

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]