Customer Engineer - Thermal, VIC

Vertiv; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Vertiv is seeking a Field Service Technician to execute maintenance servicing of Vertiv equipment, including commissioning and after-hours service, in line with the Service Operations Manager and Thermal Supervisor directions.

You will plan visits, record hours and calls using digital reporting tools, complete Field Service Reports, and maintain professional relationships with customers while keeping up with Vertiv technologies and safety standards.

Qualifications

• Mechanical Trade Certificate (state dependant) required.
• Restricted Electrical Licence required.
• Refrigerant Handling Licence required.

Responsibilities

• Plan maintenance visits and coordinate after-hours service as directed.
• Complete Field Service Reports for every service call.
• Maintain relationships with customers and report feedback to Vertiv team.

Skills

Excellent communication

Problem-solving skills

Team collaboration

Education

Mechanical Trade Certificate

Restricted Electrical Licence

Refrigerant Handling Licence

Tools

Microsoft Office

Job description

Job Description

Position Summary/Objectives of Incumbent

The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor.

Key Responsibilities

• Plan your customer service maintenance visits in a structured and methodical manner.
• Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
• Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery

• Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
• Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
• Keep up to date with your training requirements across multiple Vertiv technologies.
• Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
• Spare Parts. Keep personal onboard spares inventory, record & report inventory use.

WHS, Environment & Quality

• Comply with all Work, Health & Safety, Environment and Quality obligations.
• Actively promote safety in the workplace

Daily Work Duties And Expectations

• Drivers Licence is required (may involve visit to remote sites)
• Overnight or longer trips may be required.
• Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
• Attending customer Service calls.
• Use of ladders, Scissor lift and scaffolding.
• Working in tight and restricted locations.
• Working on and around Energised Electrical equipment.
• Working on live refrigerant lines and pressure vessels.
• Working and Heights (needs Work at Heights Training and refreshed every 5 years)
• Working on HVAC Mechanical systems that will involve awkward body positions at times.
• Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

Employees reporting to Incumbent

• Nil

Main Contacts Within Company

• Other Customer Engineers – Thermal
• Service Supervisor –Thermal
• Service Operations Manager
• Safety Manager
• Technical Support Team
• Sales Team
• Finance

Main Contacts Outside The Company

• Customers
• Product Suppliers
• Contractors
• Vertiv Partners

Education/Qualification

• Mechanical Trade Certificate (state dependant)
• Restricted Electrical Licence
• Refrigerant Handling Licence

Specialist Knowledge

• Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)

Practical Experience

• Proven track record within the Air - Conditioning or other precision cooling industry as a service technician
• Thermal controls & Networking knowledge
• Proficiency in Microsoft Office

Personal Characteristics

• Excellent communication, inter-personal and problem-solving skills.
• Learning agility
• Interpersonal skills
• Ability to work collaboratively in a team environment.
• Ability to multitask and priorities workloads.
• Negotiation & influencing skills.
• Computer literacy at an intermediate level

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]