Frontline Youth Health Client Services Officer

cohealth; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Parental leave benefits

Salary packaging

Novated leasing

Discounted fitness membership

Counselling and wellbeing programs

Job summary

cohealth is seeking a Client Services Officer in Melbourne to provide front-line reception and administrative support at the Parkville Youth Justice Primary Care Centre. You will greet clients, manage registrations, schedule appointments, and support clinicians and staff with information flow.

The role emphasizes professional service, accuracy, and alignment with cohealth values, with opportunities for training and impact within a dynamic, multi-award-winning health service.

Qualifications

• Experience as a medical receptionist or in general practice/community health service.
• Basic understanding of accounting systems and procedures.
• Proficiency with Microsoft Office and patient management systems.
• Customer-focused with ability to assist diverse client groups.
• Alignment with cohealth values and mission.

Responsibilities

• Respond to enquiries from young people and staff in a professional manner, face-to-face or by phone.
• Register and welcome young people, ensuring required documentation is completed.
• Provide information to and from referring clinicians in line with policies and procedures.
• Assist in organising couriers, supplies, laboratory work and waste removal.

Skills

Medical receptionist experience

General health setting experience

Accounting systems knowledge

Customer service orientation

Values alignment with cohealth

Tools

Microsoft Office

Patient management systems

Job description

cohealth is seeking a Client Services Officer in Melbourne to provide front-line reception and administrative support at the Parkville Youth Justice Primary Care Centre. You will greet clients, manage registrations, schedule appointments, and support clinicians and staff with information flow.

The role emphasizes professional service, accuracy, and alignment with cohealth values, with opportunities for training and impact within a dynamic, multi-award-winning health service.