Front Office Supervisor & Receptionist - Kununurra

G'day Group; Kununurra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible casual hours

Accommodation provided

Discounted accommodation at G'day Group parks

Job summary

G'day Group is seeking enthusiastic Front Office Supervisors and Receptionists for Discovery Parks in Kununurra, delivering exceptional customer service. The ideal candidates will have previous experience in front office roles and strong communication skills. Responsibilities include supervising staff and managing guest check-ins. Benefits include flexible working hours, possible accommodation, and discounts at over 300 G'day Group parks. Ideal for dynamic individuals looking to thrive in hospitality.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and outs.
• Supervising front office staff, including training and performance monitoring.

Skills

Front Office experience

Exceptional Guest experience

Proficient computer skills

Communication skills

Organizational skills

Tools

RMS or comparable Reservation Booking System

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks – Kununurra is the only park on the edge of the lake, with diverse accommodation from luxury cabins to simple camping sites. This is the gateway to some of Western Australia’s most remarkable natural attractions.

The Role

We are seeking a Front Office Supervisor and Receptionists to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check‑ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day‑to‑day office administration
• Maintain excellent relationships with the park teams, residents and guests
• Supervising front office staff, including training, rostering, and performance monitoring

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Multiple roles available with an immediate start!
• Enjoy flexible casual hours, with 30+ hours per week available
• Accommodation can be provided
• Discounted accommodation at over 300 G'day Group holiday parks nationally
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

How to Apply

Are you an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry? APPLY NOW!

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five‑year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.