Front Office Supervisor

Voyages Tourism Australia; Yulara; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance up to $700

Staff pool access

Gym access

Residents Club

Discounted accommodation

Job summary

Ayers Rock Resort is looking for a Front Office Supervisor to oversee the on-site Front Office team at Yulara, NT. The role focuses on guest satisfaction, efficient processes, and leading a team of guest service agents.

Ideal candidates will have conflict resolution skills and experience in Front Office operations, with Opera Cloud familiarity preferred. Enjoy a unique location, discounted accommodation, and a relocation allowance as part of the package.

Qualifications

• Experience in Front Office operations.
• Strong conflict resolution skills.
• Ability to lead a team and train new staff.

Responsibilities

• Supervise the Front Office team and ensure procedures are followed.
• Assist in training new front office team members and act as a role model.
• Provide a high standard of guest service by responding to enquiries and issues efficiently.

Skills

Front Office supervision

Conflict resolution

Guest service

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Front Office Supervisor to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a customer focused and experienced Front Office professional with strong conflict resolution skills to lead and be part of our Front Office Team. This role will see you overseeing the daily operations of the hotels front office by managing a team of guest service agents, ensuring guest satisfaction, and ensuring that all processes and procedures are followed accurately and efficiently.

Key Duties

• Supervise the Front Office team and ensure all processes are adhered to in line with department procedures.
• Assist in the training of new front office team members and acts as a role model to team members.
• Provide a high standard of quality service to all guests by responding to all enquiries and issues efficiently.

Experience with Opera Cloud is highly regarded

The Best Part

The highlight of being a Front Office Supervisor here is the opportunity to work in a beautiful location, interact with guests from around the globe, and develop valuable skills in hospitality management.

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

A National Criminal History Check is a mandatory step in the recruitment process.

• Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.
• Small town, big community feel with staff pool, gym and weekly activities.
• Affordable accommodation, shift meals, resort discounts to cut cost of living.