Front Office Supervisor

Avani Hotels and Resorts; Pokolbin; On-site; AUD 50,000 - 65,000; Full time

Job summary

Minor Hotels in Australia is seeking casual Front Office Supervisors to lead the front desk team, ensuring a warm welcome and smooth guest journeys. The role requires proven supervisory experience and extensive hospitality background, with a strong emphasis on service excellence and staff development.

You will oversee check-in/check-out, manage daily tasks, and resolve guest issues promptly while maintaining a polished professional demeanor.

Qualifications

• Demonstrated leadership and supervisory experience.
• Extensive hospitality background in hotel or resort settings.
• Exceptional customer service, even under high pressure.
• Strong time management and task prioritization.
• Impeccable professional presentation and weekend flexibility.

Responsibilities

• Lead and support the team to deliver guest experiences and a warm welcome for all guests.
• Serve as a role model, motivating the team to achieve high service standards.
• Oversee daily tasks, ensuring accuracy and timeliness.
• Manage guest arrivals and departures for seamless check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Customer service

Time management

Staff motivation

Guest relations

Job description

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Avani Well

are looking for casual Front Office Supervisors who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Key Responsibilities Include

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject To Change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.