Front Office Receptionist

AccorHotel; Newcastle City Council; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

ALL Heartist programme

Discounted rates worldwide

Employee benefit card

Job summary

Accor Newcastle is seeking a Front Office Receptionist to greet guests, manage check-in/check-out, handle reservations and provide outstanding service in a bustling hotel. You will promote ALL Heartist principles, maintain guest accounts, and support team collaboration to ensure a smooth guest experience.

Ideal candidates bring front desk hospitality experience, a professional telephone manner, excellent communication skills, and a positive, team-oriented attitude to join our Newcastle team in

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team

Responsibilities

• Take initiative to ensure interactions with guests are positive, productive and professional.
• Check guests in and out; maintain accurate guest accounts
• Take bookings, provide information and enter reservations
• Answer guest queries in a timely and efficient manner
• Address guest requests and handle complaints in a positive manner
• Liaise with departments to assist guests and advise on room moves

Skills

Front desk experience

Customer service

Communication skills

Team player

Job description

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotel front office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Front Office Receptionist Newcastle, New South Wales, Australia