Front Office Manager: Blue Dolphin Resort

NRMA; Yamba; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

5 weeks annual leave

Travel discounts

NRMA Rewards membership

Insurance discounts

Career progression/relocation

Job summary

NRMA Parks & Resorts in Yamba, NSW is seeking a hands-on Front Office Manager to lead our guest-facing teams and deliver exceptional service from check-in to check-out. This full-time salaried role reports to the General Manager and sits on the resort leadership team.

We value passionate leaders with strong organizational and communication skills who can manage a 7-day operation across peak periods. Experience with RMS/NewBook is highly regarded and flexibility to work weekends is essential.

Qualifications

• Leadership experience in Front Office or Guest Services
• Strong customer service focus and people skills
• Experience with reservation or property management systems (RMS, NewBook)
• Excellent organisation and communication abilities

Responsibilities

• Lead and coach a high-performing Front Office team
• Oversee reception, guest services and reservations operations
• Create memorable guest experiences and handle escalations
• Manage rosters, training and performance for service excellence
• Collaborate with resort departments to ensure seamless stays
• Contribute to operational improvements as part of the leadership team

Skills

Leadership

Guest services

RMS experience

Organizational skills

Communication

Problem solving

Team coaching

Tools

RMS

NewBook

Job description

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

We're looking for a passionate and people-focused Front Office Manager to lead the team that creates first impressions, lasting memories and those "we can't wait to come back" moments.

Located in beautiful Yamba, Blue Dolphin Resort is one of Australia's favourite holiday destinations, welcoming families, couples and adventure-seekers year-round. As Front Office Manager, you'll play a key leadership role within the resort, leading a high-performing team and helping deliver exceptional guest experiences from check-in to check-out.

This is a full-time salaried position reporting directly to the General Manager and forming part of the resort's leadership team.

Our Front Office operates 7 days a week, with opening hours varying seasonally. Flexibility across weekends, public holidays and peak holiday periods is essential.

What you'll do:

As the leader of our Front Office team, you'll be responsible for creating a welcoming, efficient and memorable guest experience while ensuring daily operations run smoothly.

• Lead, coach and inspire a high-performing Front Office team.
• Oversee the day-to-day operation of reception, guest services and reservations.
• Create outstanding guest experiences and act as the escalation point for guest enquiries when required.
• Manage team rosters, training and performance to ensure service excellence.
• Collaborate with all resort departments to deliver seamless guest stays.
• Contribute to operational improvements and help drive the continued success of the resort as a member of the leadership team.

What you'll bring:

• Previous leadership experience within Front Office, Guest Services, Hospitality or Tourism.
• A genuine passion for delivering exceptional customer service.
• Strong people leadership skills with the ability to motivate, coach and develop teams.
• Excellent organisation, communication and problem-solving skills.
• A willingness to lead from the front.
• The ability to remain calm and professional whilst managing competing priorities.
• Experience with reservation or property management systems (RMS, NewBook or similar will be highly regarded).
• Flexibility to work across a rotating 7-day roster, including weekends, public holidays and busy holiday periods.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.