Front Office Manager (199018)

IHG Hotels & Resorts; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Discounts for colleagues

Birthday leave

Parental leave

Wellness days

Development programs

Job summary

InterContinental Sydney is seeking an experienced Front Office Manager to lead a 35-person team in a 300+ room luxury hotel at Circular Quay. Reporting to the Director of Rooms, you will drive guest service excellence while maximizing revenue and delivering a seamless guest experience.

This pivotal role requires strong leadership, impeccable communication, and hands-on management of daily operations in a high-volume environment.

Qualifications

• Minimum 2 years senior Front Office management in a 300+ room, 5-star hotel.
• Strong leadership and coaching abilities.
• Exceptional service standards in luxury, VIP environments.
• Excellent forecasting, reporting and business planning skills.
• Valid NSW RSA Competency card.

Responsibilities

• Lead a team of 35 front office professionals.
• Oversee full Front Office operations and guest service.
• Drive revenue and upselling programs.
• Ensure InterContinental brand standards and profitability.
• Foster collaboration and Inspire Incredible culture.

Skills

Leadership

Customer service

Team coaching

Revenue management

Communication

Problem solving

Attention to detail

Forecasting

Weekend availability

Job description

Perfectly positioned in the heart of Circular Quay, InterContinental Sydney offers breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Housed within the beautifully restored Treasury Building of 1851, the hotel is one of Sydney’s most celebrated luxury addresses, featuring 509 guest rooms and suites, the award-winning Aster Bar, an exclusive Club InterContinental Lounge, and dining destinations that define the guest experience.

Due to an internal promotion, we are inviting applications to join our team as Front Office Manager.

About The Role

Reporting to the Director of Rooms, you will lead and inspire your team of 35 front office professionals, who are highly guest focused delivering exceptional service, whilst proactively driving and maximising revenue and upselling programs.

You will be accountable for the full operations of Front Office, managing all aspects of a high-volume daily operations to ensure the highest standards of guest service experience, InterContinental brand standards, performance and profitability are achieved.

Driving front office metrics is a key focus of this role, ensuring a balanced approach to sustainable success; developing and implementing strategies to optimise operational efficiencies; achieving productivity goals and exceed guest experience targets.

You are an exceptional communicator, developing an environment of collaboration and shared purpose you will foster our culture of Inspire Incredible, through teamwork, accountability and exceptional performance within a luxury environment.

This is a busy and varied role that will allow you to further stretch your leadership, commercial acumen, organisational skills and exceptional guest deliverables within a high performing environment.

What We Need From You

• Minimum of 2 years previous senior Hotel Front Office Management experience within a 300 plus room 5-star hotel/resort
• Strong leadership skills, with the ability to engage, train and coach team to achieve great results
• Exceptional service standards and proven experience in leading a large team within a high end, luxury, VIP environment
• Great attention to detail and problem-solving skills
• Excellent commercial acumen, including forecasting, month end procedures / reporting and business plans
• Valid NSW RSA Competency card is required
• Ability to work weekends as per business demands

What We Offer

• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers
• Paid Birthday Leave
• Enhanced Parental leave program
• Proactive paid wellness and mental health days
• Most importantly, we’llhelp you grow and develop you as an individual.

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Visit http://careers.ihg.com to find out more about us and lets Go Further Together!