Front Office Manager

Oaks Hotels, Resorts & Suites; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Highly competitive salary

50% discounts on accommodation

20% friend and family discount

Additional paid leave

Educational financial support

NIB Insurance discounts

Discount savings from popular retailers

Wellbeing programmes with Uprise

Laundry allowance for some roles

Job summary

A leading hospitality brand in Brisbane seeks a professional to provide exceptional guest experiences and lead the front office team. Responsibilities include welcoming guests, managing bookings, and resolving complaints. Candidates must have at least 2 years of supervisory experience in a hotel or resort environment, strong people management skills, and a commitment to excellent customer service. Competitive salary and benefits are offered, focusing on team member wellness and growth.

Qualifications

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Ability to lead and motivate a diverse team.
• Exceptional customer service skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Responsibilities

• Provide outstanding guest welcoming experience and maintain front office standards.
• Meet and settle guests in their rooms effectively.
• Assist with guest complaints in a timely manner.
• Manage team roster to meet budgets.
• Complete daily tasks accurately and in a timely manner.
• Resolve guest complaints promptly and professionally.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets and support recruitment.

Skills

People management skills

Written communication skills

Verbal communication skills

Customer service skills

Trust accounting understanding

Positive attitude

Recruitment support

Job description

Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensuring they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

Qualifications

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.
• A passion for delivering exceptional, pro‑active customer service.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:

• Highly competitive salary.
• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
• Additional paid leave including Birthday and Study leave.
• Educational financial support may be available to those who undertake development relevant to the company’s business requirements.
• Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership (eligibility does apply).
• NIB Insurance discounts.
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
• Discount on Furniture.
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
• Wellbeing programmes with Uprise (EAP).
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.
• Laundry allowance for some roles.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.