Front Office & Guest Services Leader

Turtle Sands; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

5 weeks annual leave

Travel discounts

Rewards membership

Insurance discounts

Career progression

Job summary

Turtle Sands Resort is seeking a hands-on Guest Services Manager to lead the front desk, reservations and guest services team at our Mon Repos, QLD location. You will live by the Turtle Promise, support the frontline, and ensure every guest leaves with a smile.

Join a hands-on leadership team delivering memorable coastal getaways, coordinating rosters, activities and cross-department collaboration while maintaining exceptional service standards and guest satisfaction.

Qualifications

• Minimum 2 years' experience in a similar role within hotel/resort environment.
• Experience across front office operations: reception, reservations and guest services.
• Proven leadership or supervisory experience with ability to motivate and develop a team.
• Strong organisational and multitasking skills in a fast-paced environment.
• Exceptional customer service, communication and problem-solving abilities.
• Experience planning, coordinating and delivering guest activities and experiences.
• Blue Card (Working with Children) or ability to obtain prior to commencement.
• First Aid and CPR certification, or the ability to obtain.

Responsibilities

• Lead, coach and develop a high-performing Guest Servicesteam.
• Work alongside the team on reception and guest services, providing hands-on support during busy periods.
• Oversee the day-to-day operation of reception, reservations and guest services.
• Create positive and memorable guest experiences while confidently handling guest enquiries and escalations.
• Coordinate rosters, team training and performance to maintain exceptional service standards.
• Plan and deliver engaging guest activities and experiences that enhance every stay.
• Collaborate closely with all departments to ensure a seamless guest journey.

Skills

Leadership experience

Front office operations

Customer service

Communication

Problem-solving

Guest activities planning

Blue Card

First Aid/CPR

Flexibility

Education

Blue Card (Working with Children)

First Aid/CPR certification

Job description

Turtle Sands Resort is seeking a hands-on Guest Services Manager to lead the front desk, reservations and guest services team at our Mon Repos, QLD location. You will live by the Turtle Promise, support the frontline, and ensure every guest leaves with a smile.

Join a hands-on leadership team delivering memorable coastal getaways, coordinating rosters, activities and cross-department collaboration while maintaining exceptional service standards and guest satisfaction.