Front Office Duty Manager

Pegasus A'part Hotel; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

In-house training

Flexible hours

Annual leave

Personal leave

Job summary

Pegasus Apart'Hotel in Melbourne's CBD is seeking an experienced Front Office Leader to manage the Front Office team with their own style. Focus on guest experience, staff development and service standards. Five days on, rotating roster, days/evenings/nights.

Attractive salary plus super, annual and personal leave. Join a supportive team committed to quality and career progression. You'll mentor, train and motivate the team, drive a positive culture, and ensure smooth operations across shifts,

Qualifications

• Experience managing a Front Office team.
• Experience as Duty Manager or Supervisor.
• Ability to lead under pressure and deliver high service standards.

Responsibilities

• Day to day management of Front Office team
• Lead an enthusiastic & diverse team
• Focus on guest experience
• Resolving guest issues that arise
• Assist to lead, train, motivate and develop the team for success
• Upholding Pegasus Customer & Service standards to give the guest the best experience possible

Skills

Front Office Leadership

Duty Manager

Team Mentoring

Guest Service

Multitasking

Job description

Pegasus Apart'Hotel is one of Melbourne's most unique Independent hotels. We are searching for an experienced Hospitality Superstar who can Lead and Manage our Front Office Team with their ownindividual style. Located close to Flagstaff Station in Melbourne's CBD, Pegasus Apart'Hotel is a fully-serviced apartment style hotel with a big focus on quality, our people and team culture. If you think you are ready for the next step we want YOU!!!

Our ideal candidate will be somebody who is looking for ways to innovate our Guest Experience. Ideally, you will enjoy training and mentoring your team and gain genuine satisfaction from seeing them gain confidence and experience.

Attractive Salary + Super

We offer flexible hours and work conditions - ( including annual and personal leave)

five days working and two days off on rotational roster - WORK LIFE BALANCE!!!

Candidates must be available to work rotating shifts including days, evenings, nights and weekends as required.

Continuing Professional Development with meaningful mentorship with clear paths of internal progression. To help you reach your potential!

Reward and Recognition program

Annual Bonus Scheme (based on hotel performance)

In house training to enhance your skills and development

Be involved with a fantastic and supportive team that creates value.

Duties

Day to day management of Front Office team

Ability to lead an enthusiastic & diverse team

Focus on guest experience

Resolving guest issues that arise

Assist to lead, train, motivate and develop the team for success

Upholding Pegasus Customer & Service standards to give the guest the best experience possible

Skills and experience

Previous Front Office experience in a Duty Manager or Supervisor role

Front Office experience in a Duty Manager or Supervisor role is bonus.

The ability to multitask and work under pressure

Be task and results orientated

A positive personality and sense of humour

Reliable and flexible

Be comfortable working in a culturally diverse environment

Australian work authorisation is required for this position.