Front Office Assistant Manager

Voyages Tourism Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted accommodation

Resort discounts

On-shift meals

Relocation support up to $700

Gym

Residents Club

Job summary

Voyages Tourism Australia is seeking a Front Office Assistant Manager to live and work onsite at Ayers Rock Resort in Yulara, NT, near Uluru. You will lead the Front Office team to ensure guest satisfaction across reception and daily operations.

Key duties include overseeing training, implementing standards, and maintaining open communication with front desk, concierge and housekeeping. Opera Cloud experience is highly regarded.

Qualifications

• Must have experience as Assistant Manager or Supervisor in a 4/5 star environment overseeing front office operations.
• Proven ability to lead, motivate and develop a front office team to deliver exceptional guest service.
• Strong communication and liaison skills across front desk, concierge and housekeeping.

Responsibilities

• Oversee training, development, and performance of front office team.
• Develop and implement departmental standards, policies, and checklists.
• Maintain open communication between front desk, concierge and housekeeping to ensure high service levels.

Skills

Front Office management

Team supervision

Guest satisfaction

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team!

Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Front Office Assistant Manager to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a Front Office professional with previous experience as an Assistant Manager or Supervisor in a 4/5 star environment to manage our Front Office Team. This role will see you ensure the highest level of guest satisfaction is maintained in all reception and front office operations, to supervise the front office team in their day-to-day operations and to act as an example in all guest interactions.

Key Duties

• Oversee training, development and performance management of team members in consultation with Front Office Manager
• Develop and implement departmental policies, procedures, checklists and standards to assist the Front Office Manager
• Maintain an open line of communication between the front desk, concierge and the housekeeping teams at all times to provide high level of customer service

***Experience with Opera Cloud is highly regarded***

The Best Part

The highlight of being a Front Office Assistant Manager here is the opportunity to work in a beautiful location, interact with guests from around the globe, and develop valuable skills in hospitality management.

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

A National Criminal History Check is a mandatory step in the recruitment process.