Front of House Supervisor — Guest Experience Leader

The Waterline Restaurant; Rockhampton Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Waterline Restaurant in Yeppoon, Queensland, is seeking a Front of House Supervisor to lead our hospitality team on a full-time basis. You will oversee staff, manage guest interactions, and ensure consistent service across all shifts.

This role focuses on delivering exceptional guest experiences, coordinating reservations, training staff, and maintaining high standards of cleanliness and safety in a vibrant dining environment.

Qualifications

• Minimum 2 years' experience in front of house hospitality management or supervision within a busy restaurant or fine dining establishment
• Demonstrated leadership skills with the ability to motivate and manage a diverse team effectively
• Excellent communication and interpersonal skills with strong customer service orientation
• Professional presentation and the ability to remain calm and composed in high-pressure situations
• Knowledge of hospitality systems and point-of-sale (POS) technology
• Strong organisational and time management skills with meticulous attention to detail
• Ability to work flexible hours, including evenings, weekends and public holidays as required
• Problem-solving capabilities and a proactive approach to identifying and addressing service challenges
• Passion for hospitality and commitment to delivering exceptional guest experiences
• Preferred experience with wine service and beverage knowledge

Responsibilities

• Assist Restaurant Manager in supervising front of house staff, ensuring professional conduct and adherence to service standards
• Greet guests and provide them with a warm welcome, setting the tone for their dining experience
• Manage reservations and walk-in seating to optimise table turnover and guest satisfaction
• Train and mentor front of house team members on service expectations, menu knowledge, and customer service excellence
• Monitor service quality throughout service periods, intervening promptly to resolve any guest concerns or service issues
• Communicate effectively with the kitchen and back of house teams to ensure timely and accurate order delivery
• Handle customer complaints with professionalism and tact, working towards satisfactory resolutions
• Manage the reservation system and maintain accurate records of bookings and guest preferences
• Ensure compliance with health, safety and hygiene regulations across all dining areas
• Support restaurant management with opening and closing procedures
• Contribute to a positive team culture and assist with staff scheduling as required

Job description

The Waterline Restaurant in Yeppoon, Queensland, is seeking a Front of House Supervisor to lead our hospitality team on a full-time basis. You will oversee staff, manage guest interactions, and ensure consistent service across all shifts.

This role focuses on delivering exceptional guest experiences, coordinating reservations, training staff, and maintaining high standards of cleanliness and safety in a vibrant dining environment.