Front of House

Black Cup Cafe; Geelong; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Friendly team

Job summary

Black Cup Cafe in East Geelong, VIC, is looking for an enthusiastic Front of House team member to join our dynamic team. You will be the first point of contact for customers, delivering a warm, professional dining experience and supporting the team during peak periods.

Join a friendly, community-focused cafe offering flexible hours and on-the-job training. You will greet guests, take orders, process payments, and help maintain a clean, welcoming dining space.

Qualifications

• Previous experience in a customer-facing role, preferably within hospitality.
• Strong communication and interpersonal skills with a genuine passion for customer service.
• Ability to work independently and as part of a team.
• Enthusiasm, flexibility and a positive attitude.
• A keen eye for detail and the ability to multi-task in a fast-paced environment.

Responsibilities

• Greeting and welcoming customers in a friendly and professional manner.
• Assisting customers with menu selections and recommendations.
• Taking customer orders accurately and processing payments efficiently.
• Maintaining a high level of table service and ensuring customer satisfaction.
• Restocking and tidying the front of house area to keep it presentable.
• Providing support to the kitchen team as needed.

Skills

Customer service

Menu guidance

Order taking

Cash handling

Team support

Attention to detail

Job description

We are seeking an enthusiastic and customer-oriented Front of House team member to join our dynamic team at Black Cup Cafe' in East Geelong, VIC. As the first point of contact for our customers, you will play a vital part in delivering an exceptional dining experience.

What you'll be doing

• Greeting and welcoming customers in a friendly and professional manner
• Assisting customers with menu selections and providing recommendations
• Taking customer orders accurately and processing payments efficiently
• Maintaining a high level of table service and ensuring customer satisfaction
• Restocking and tidying the front of house area to keep it presentable
• Providing support to the kitchen team as needed

What we're looking for

• Previous experience in a customer-facing role, preferably within the hospitality industry
• Strong communication and interpersonal skills with a genuine passion for providing excellent customer service
• Ability to work effectively both independently and as part of a team
• Enthusiasm, flexibility and a positive attitude
• A keen eye for detail and the ability to multi-task in a fast-paced environment

What we offer

At Black Cup Cafe', we pride ourselves on creating a welcoming and supportive work environment. In addition to a competitive hourly rate, we offer a range of employee benefits, including:

• A fun and sociable team culture

About us

Black Cup Cafe' is a popular and highly regarded café located in the heart of East Geelong. We are passionate about serving our community with fresh, high-quality food and beverages, and providing an exceptional dining experience to all our customers. As an established business of 16yrs, we are committed to the development and well-being of our team, and we are always looking for talented individuals to join us on our journey.