Front Desk & Workplace Experience (Melbourne, 6-Month)

REA; City of Melbourne; On-site; AUD 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid and flexible work

Birthday leave

Flexible parental leave

Volunteer and community programs

Hackdays

Job summary

REA Group is seeking a friendly Workplace Receptionist for a 6-month fixed-term, on-site role in Melbourne. You’ll be the first point of contact for visitors, manage calls, emails, Slack, and ensure a welcoming, efficient office environment.

You’ll support the FaBS team with visitor management, safety, events, and coordinating requests across states, with a focus on great customer service, team collaboration, and a proactive approach.

Qualifications

• Excellent customer service and communication skills.
• Professional phone manner and visitor handling experience.
• Ability to multitask in a fast-paced environment.
• Tech-savvy with eagerness to learn and adapt to new tools.

Responsibilities

• Act as the main point of contact and front-of-house for all visitors and guests to REA
• Manage incoming/outgoing calls, emails, Slack messages, and in-person enquiries
• Communicate facility and office updates to staff via appropriate channels
• Be responsible for our visitor management system and ensure guests sign in/out
• Maintain security and access registers and ensure guests are signed in
• Ensure staff common and amenity areas are well maintained
• Coordinate PWG tickets related to reception (couriers, new starters, departures, etc.)
• Coordinate reception duties for other states and remote workers
• Support internal social events across all states
• Assist WHS and Sustainability teams with workplace safety and sustainability initiatives
• Maintain intranet pages with relevant information for staff
• Act as REA First Aider or Warden (training provided)

Skills

Front desk

Customer service

Multitasking

Phone etiquette

Tech-savvy

Team player

Tools

Slack

Email

Job description

REA Group is seeking a friendly Workplace Receptionist for a 6-month fixed-term, on-site role in Melbourne. You’ll be the first point of contact for visitors, manage calls, emails, Slack, and ensure a welcoming, efficient office environment.

You’ll support the FaBS team with visitor management, safety, events, and coordinating requests across states, with a focus on great customer service, team collaboration, and a proactive approach.